Matt Dukas

• Participate in meetings to discuss new residential re roof, roof repairs, gutter, soffit and fascia proposals
• Resolve conflicts and negotiate mutually beneficial agreements between roofing owner or insurance company and home owner
• Educate homeowners to understand warranty, price and understanding the proposal
• Contact each customer with appointment time and day
• Maintain excellent appointment attendance record, consistently arriving to potential customer appointments on time , every time!
• Provide samples to customer so they can see color samples in person
• Increased customer satisfaction by letting the customer know that I was born and raised here and able to utilize my past customers or family experiences to make a customer understand that I am the same as them, in order to make the sale
• Handle between 30-50 calls per day and address any inquiries and/or concerns the customer may have
• Resolve difficult customers concerns and improve operations and provided exceptional client support

Roofing Accomplishments

Over 2 million in Re roofing sales :

2023, 2022, 2021, 2020, 2019, 2018, 2017!
Over 3 million in re roofing sales 2018, 2022, 2023
My 100% commissioned salary each year with the same roofing company (Roof Smart) :

• 2014: $66k
• 2015:$75K
• 2016:$96K
• 2017:$115K
• 2018:$152K
• 2019:$139K
• 2020:$120K
• 2021:$132K
• 2022:$188K
• 2023:$211K

Created a remote office set up at home with computer and scanner as well as an office in my personal truck. Able to write up proposals on site with homeowner.

• Interviewed job candidates and made staffing decisions
• Counted cash drawers and made bank deposits
• Managed staff of 5 sales associates, train a district manager and assistant managers
• Assigned employees to specific duties that best meet the needs of every job
• Reordered inventory when it dropped below predetermined levels
• Instructed staff on appropriately handling of difficult and complicated sales and customers
• Hired, trained and evaluated personnel in sales, marketing and advertising.
• Examined merchandise to verify it was correctly priced and displayed
• Planned budgets, authorized payments and handled merchandise returns
• Increased profits through effective sales training and maximize seasonal promotions
• Completed profit and loss performance reports
• Trained and developed new associates on POS system and key sales tactics
• Combined store sales from a single tanning salon start up to over $800,000 then added a 2nd store 10 years after original store was opened.
• Generated repeat business through exceptional customer service
• Created and monitored advertising as well as promotional approaches to increase sales and profit levels 10 fold over 19 year period
• Evaluated and visited suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across multiple tanning salon operations