Matt English
Gulf Breeze,FL
Summary
Multi-talented Project Management Professional offering over 10 years of experience orchestrating operations activities, product support and resource management to achieve objectives. Poised and cooperative in driving stakeholder meetings to understand goals and create effective plans. Determined and motivated professional recognized for fostering positive morale among project contributors, team members, and direct reports.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager – Customer Success
Venminder, Inc.
Elizabethtown, KY
02.2020 - Current
- Created and developed the company's Enterprise customer program and project department.
- Managed multiple projects with competing deadlines simultaneously.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout each project.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Created team objectives and roles with specific goals outlined for each individual.
Manager – Promotions and Systems
Bluegrass Cellular, Inc.
Elizabethtown, KY
09.2017 - 02.2020
- Implemented new technologies to streamline operations, reduce costs, and improve customer service, including Voice Over Internet Protocol and Voicemail Migration projects.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established processes to ensure efficient workflow throughout the organization.
- Collaborated with other departments to ensure timely completion of projects.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Created training modules and documentation to train staff.
Manager – Product Development
Bluegrass Cellular, Inc.
Elizabethtown, KY
06.2013 - 09.2017
- Developed and implemented products and strategies to increase customer satisfaction and loyalty with direct ownership of the company's Apple and Verizon relationships and projects.
- Created monthly reports for senior management summarizing operational performance metrics.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Manager – Sales Support & Administration
Bluegrass Cellular, Inc.
Elizabethtown, KY
03.2009 - 06.2013
- Assisted multiple departments on company-wide projects to enhance system functionality and sustain sales (Billing System Changeover, Apple products launch).
- Administrated development of a sales policy and procedure model and retail training initiative.
- Processed retail operations invoices and reports.
- Established processes to ensure efficient workflow throughout the organization.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Created training modules and documentation to train staff.
Education
Some College (No Degree) - Communications
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Project Management Professional
- Risk Management
- Coaching and Mentoring
- Conflict Management
- Stakeholder Communications
- Customer Relations
- System Implementation
- Microsoft Office Suite
- Team Development
- Promotional and Event Planning
- Brand Development
- Contract Negotiation
- Communication
- Interpersonal Communication
- Sales Training and Tracking
- Teamwork and Collaboration
- Competitive Analysis
- Product Development
- Public and Media Relations
- Operations Management
Affiliations
- Master of Ceremonies – Nolin RECC Annual Meeting and multiple community events
- Chamber Ambassador – Hardin County Chamber of Commerce
- Marketing Committee – Elizabethtown Downtown Heritage Council
- Publicity Director – Hardin County Relay for Life and Hardin County American Heart Association
Accomplishments
- LCNI Top Sales Performer
Certification
- PMI-Certified Project Management Professional
References
References available upon request.
Timeline
Project Manager – Customer Success
Venminder, Inc.
02.2020 - Current
Manager – Promotions and Systems
Bluegrass Cellular, Inc.
09.2017 - 02.2020
Manager – Product Development
Bluegrass Cellular, Inc.
06.2013 - 09.2017
Manager – Sales Support & Administration
Bluegrass Cellular, Inc.
03.2009 - 06.2013
Some College (No Degree) - Communications
Elizabethtown Community And Technical College
- PMI-Certified Project Management Professional
Similar Profiles
Jessica SignorinoJessica Signorino
Associate Product Manager at VenminderAssociate Product Manager at Venminder
Tay TilfordTay Tilford
Customer Success Manager at VenminderCustomer Success Manager at Venminder
Riley JacksonRiley Jackson
Sr. Vendor Success Specialist at Venminder, IncSr. Vendor Success Specialist at Venminder, Inc