Matt Etterman
Salt Lake City,UT
Summary
Dedicated and organized operations manager with several years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
4
4
years of professional experience
Work History
Operations Manager, PGA Championships
Patina Group
Salt Lake City, Utah
11.2023 - Current
- Collaborated with cross-functional teams to develop innovative solutions that improve operational flow and reduce errors or inefficiencies.
- Performed root cause analysis on any issues that arose during production or service delivery processes; developed action plans to address problems quickly.
- Assessed current systems for potential improvements or upgrades, and collaborated with internal teams on the implementation of new strategies.
- Managed multiple projects simultaneously while adhering to tight deadlines and budgets.
Restaurant General Manager
Vail Resorts Inc
Park City, Utah
08.2023 - 12.2023
- Oversaw daily restaurant operations, ensuring high-quality service and guest satisfaction.
- Led recruitment and onboarding efforts to build a strong, effective team.
- Managed vendor relationships to secure timely delivery of quality products.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
Assistant General Manager
Vail Resorts Inc
Park City, Utah
01.2022 - 08.2023
- Assisted in overseeing daily lodge operations, ensuring exceptional guest experiences and efficient staff performance.
- Coordinated with various departments to streamline operations and enhance service delivery.
- Trained and mentored new employees on lodge policies, service standards, and operational procedures.
- Collaborated with the management team to develop and execute seasonal event programming.
Education
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University
Flagstaff, AZ12.2018
Skills
- Project management
- Strategic partnerships
- Cost reduction and containment
- Strategic planning
- Quality assurance
- Process optimization
Timeline
Operations Manager, PGA Championships
Patina Group
11.2023 - Current
Restaurant General Manager
Vail Resorts Inc
08.2023 - 12.2023
Assistant General Manager
Vail Resorts Inc
01.2022 - 08.2023
Bachelor of Science - Hotel And Restaurant Management
Northern Arizona University