Matt Fawcett
Monroeville,PA
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic performer who is able to communicate effectively can compassionately with clients and coworkers alike.
Overview
10
10
years of professional experience
Work History
Webmaster
Lee-Thompson Fawcett Co.
06.2015 - Current
- Troubleshot issues with websites and fixed scripting and use issues.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
- Conceptualized, planned and executed original designs for wide range of website properties.
- Configured and purchased domains for websites.
- Managed online storefront
- Developed, created, and executed posting of online content for social media accounts
- Connected with customers for customer service reasons on all digital platforms
- Increased user engagement with eye-catching visuals and user-friendly navigation systems.
- Coordinated closely with graphic designers to ensure a cohesive visual identity across all digital assets.
- Streamlined content management processes for efficient uploading and updating of web pages.
- Migrated existing websites onto new platforms without losing essential data or compromising site functionality.
Sales Associate
Ceremonial Lifestyle Botique
11.2023 - 01.2025
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Well Oiled
03.2021 - 10.2023
- Organized product displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Answered specific customer questions about store merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Fine Arts - Musical Theatre
Point Park University
Pittsburgh, PA04-2019
Skills
- Customer service
- Teamwork and collaboration
- Listening skills
- Proficient in Multi-Tasking
- Problem-solving
- Excellent people skills
- Verbal/written communication
- User Assistance Skills
- Responsive web design
- Keyword research
Timeline
Sales Associate
Ceremonial Lifestyle Botique
11.2023 - 01.2025
Sales Associate
Well Oiled
03.2021 - 10.2023
Webmaster
Lee-Thompson Fawcett Co.
06.2015 - Current
Bachelor of Fine Arts - Musical Theatre
Point Park University
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