Matt Fuller
DeForest,WI
Overview
15
15
years of professional experience
Work History
Crew Lead
Bass Pro Shops
Sun Prairie, WI
10.2025 - Current
- Crew Lead in charge of eight part and full time outfitters.
- Assist the Department Manager in all aspects of running a busy department.
- Responsibilities include but are not limited to: all scheduling and hiring of department personnel, setting of all ads, working freight to the sales floor, assisting customers and setting of planograms.
Customer Service Manager (CSM)
Golf Town
Victoria, BC
05.2023 - 10.2025
- In charge of scheduling and hiring of all part-time sales associates.
- Implemented innovative merchandising strategies and designed product displays.
- Delivered incredible customer service experiences, making sure all employees exceeded the customer service expectations of their positions.
- Designed a customer service strategy plan that was implemented by every store in the West Coast Region.
Territory Sales Manager
Summit Trailer Ltd.
Penticton, BC
08.2013 - 01.2023
- Grew a robust customer base by leveraging in-depth product knowledge and exceptional customer service, resulting in a 200% increase in repeat business.
- Addressed and resolved all client issues by implementing a new proactive communication strategy, leading to a consistent 100% client satisfaction rate.
- Grew the assigned sales territory by over 400% with year over year growth in excess of 25%.
- Focused on a customer service based sales approach that saw repeat and referral business soar by nearly 200%.
Inside Sales Manager
Transit Trailer
Chatham-Kent, ON
05.2011 - 07.2013
- Boosted territory sales by 50% over two years.
- Grew territory to include over 200 new customers.
- Secured new vendors to help grow the territory and insure rapid growth within the industry.
Timeline
Crew Lead
Bass Pro Shops
10.2025 - Current
Customer Service Manager (CSM)
Golf Town
05.2023 - 10.2025
Territory Sales Manager
Summit Trailer Ltd.
08.2013 - 01.2023
Inside Sales Manager
Transit Trailer
05.2011 - 07.2013