Summary
Overview
Work History
Education
Skills
Academics
Profile Snapshot
Personal Information
Certification
Timeline
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Matt Furlong

Matt Furlong

Lafayette,CO

Summary

Matt Furlong is a proven and trusted first and second-line delivery leader-ensuring quality from the lens of the customer, partner, and product. As a leader, Matt sets the vision, assumes positive intent, and creates space for his team's talents to drive solutions. While also balancing revenue, customer experience, a "bias toward action," and a "trust but verify" approach for his management team. Matt lives near Boulder, CO, with his partner, Emily, and two daughters, Quinlan and Esme. He is an avid reader, soccer fanatic, and music lover. Learn more about Matt at techvshumans.com

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sr. Team Manager, Integration and Professional Services Ops

Adobe
01.2021 - 01.2023
  • Led the integration of Workfront professional services (PS) into Adobe PS, requiring a significant overhaul of processes (rev rec, operating rhythm), tools (CRM, ERPs), and team structure (PMO, Co-Delivery)
  • Facilitated Change Management of Operational practices across multiple Services Organizations within Adobe
  • Created services selling playbook and conducted regular training sessions for global Workfront Services Sellers.
  • Led the broad Professional Services team in implementing Content Supply Chain/GenStudio for the Global Marketing team

Director, Solution Management

Workfront (Acq. by Adobe 11/20)
01.2018 - 01.2021
  • Developed enterprise selling and delivery strategy targeting top 100 customers and prospects
  • Designed and delivered services strategy and offerings updates at sales, partner, and customer events
  • Oversaw migration of 150 customers to new (iPaas) integrations platform within a continually compressed timeframe; Acquisition completion dependent on this migration effort
  • Awarded Top Team in 2020

Practice Manager, Enterprise East/Marketing

Workfront
01.2014 - 01.2018
  • Promoted from Delivery Consultant in 2015; Awarded top consultant in Q4 2014
  • Led marketing delivery team with new integrated PMO function to exceed utilization and CSAT targets
  • Responsible for 50% of all Creative and Marketing Customer implementations of Workfront
  • Managed and mentored Consultant's professional development and cultivated team alignment and culture within a 100% remote team with employee churn less than 5% and customer churn less than 10%.

Director, Professional Services

IO Integration
01.2010 - 01.2014
  • Responsible for global delivery of 3rd Party marketing solutions; Customer-Facing Program Lead
  • Managed and Mentored Consultants with MarTech Workflow Solutions - specializing in Enterprise DAM, Annotation, and CMS
  • Recruited, hired, and trained employees on operations and performance expectations
  • Developed Pre-Sales motion; Responsible for all Services SOWs, MOUs, and legal contracts
  • Promoted from Project Manager to create PS delivery team (PM, Architects, and Consultants) in 2011

Interactive Producer

Charles Schwab & Co.
01.2004 - 01.2010
  • Implemented and trained distributed teams on Work management solutions; including: collaborative work processes and supporting systems for acquisitions in Richfield, OH, and Austin, TX, allowing multiple Creative Services/Marketing teams (including SF HQ) to collaborate
  • Prior to initiative, all acquisitions were siloed - limiting brand control, collaboration and efficiency
  • Technical liaison for internal and Customer-facing Internal Agency initiatives

Education

Bachelor of Arts - Psychology

George Washington University, The
Washington, DC

Skills

  • Empathetic Leadership
  • Operating Rhythm
  • SaaS Delivery Experience
  • Collaboration
  • Drive
  • Optimism
  • Adaptability
  • Coaching and Mentoring

Academics

  • Seth Godin's altMBA
  • BA, Psychology/Pre-Med, The George Washington University
  • IDEO, Human Centered Strategy

Profile Snapshot

  • PS Delivery Leader
  • PS Selling Leader
  • M&A Integrations Leader
  • PS Operations Leader
  • PS Delivery Consultant

Personal Information

Title: Professional Services Leader

Certification

  • Seth Godin's altMBA
  • IDEO, Human Centered Strategy

Timeline

Sr. Team Manager, Integration and Professional Services Ops

Adobe
01.2021 - 01.2023

Director, Solution Management

Workfront (Acq. by Adobe 11/20)
01.2018 - 01.2021

Practice Manager, Enterprise East/Marketing

Workfront
01.2014 - 01.2018

Director, Professional Services

IO Integration
01.2010 - 01.2014

Interactive Producer

Charles Schwab & Co.
01.2004 - 01.2010

Bachelor of Arts - Psychology

George Washington University, The

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Matt Furlong