Summary
Work History
Education
Skills
Timeline
Generic

Matt Ganley

Keller,TX

Summary

Dynamic store manager with a proven track record at Salad And Go, excelling in customer service and team leadership. Skilled in inventory management and employee training, I foster a positive work environment that enhances productivity and drives sales growth. Committed to operational excellence and delivering exceptional customer experiences.

Work History

Store Manager

Salad And Go
  • Assisted in daily store operations, ensuring efficient customer service and product availability.
  • Supported inventory management by organizing stock and maintaining accurate records.
  • Learned company policies and procedures to enhance compliance and operational efficiency.
  • Engaged with customers to address inquiries and provide product recommendations.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Participated in training sessions to build knowledge of sales techniques and product features.
  • Monitored sales trends to identify opportunities for improving customer engagement strategies.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Assistant Store Manager

Slim Chickens
  • Assisted in managing daily operations to enhance customer satisfaction and streamline workflows.
  • Trained staff on operational procedures, ensuring adherence to safety and quality standards.
  • Monitored inventory levels and coordinated restocking efforts to maintain optimal product availability.
  • Implemented employee schedules, optimizing labor costs while meeting peak service demands.
  • Collaborated with management to develop promotional strategies that increased store visibility and sales.
  • Led team meetings focused on performance improvement, fostering a culture of open communication and teamwork.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

General Manager

Papa Murphy's
  • Oversaw daily operations, ensuring compliance with corporate standards and local regulations.
  • Led team of 20+, fostering a collaborative work environment to enhance productivity.
  • Implemented training programs to improve staff performance and customer service quality.
  • Developed operational strategies that streamlined processes, reducing waste and increasing efficiency.

Education

Associate of Science - Business Management

Tarrant County College
Fort Worth, TX
06.2014

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Team leadership and coaching
  • Inventory management
  • Cash management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Supply ordering
  • Policies and procedures
  • Staff management
  • Employee scheduling

Timeline

Store Manager

Salad And Go

Assistant Store Manager

Slim Chickens

General Manager

Papa Murphy's

Associate of Science - Business Management

Tarrant County College
Matt Ganley