Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Hi, I’m
Matthew Gerstner
Lending
Wichita,KS
Summary
Overview
18
years of professional experience
Work History
Meritrust Federal Credit Union
Loan Originator
01.2018 - Current
Job overview
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Collected information from banks, institutions and employers to assess applicant eligibility.
- Maintained strict confidentiality of bank records and client information.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Developed strong relationships with customers through high levels of customer service.
Scholfield - Hatchett Automotive Group
08.2005 - 01.2018
Job overview
- Master Sales Professional Responsible for selling new and pre-owned vehicles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers; closing sales, follow up, and building relationships
- Enhanced dealership reputation by meeting and exceeding customer expectations
- Managed and increased sales within the Internet Sales Department
- Salesman of the year 4 times, master Sales Consultant, sales professional, regional top 10.
Education
Fort Hays State University Hays
Some College (No Degree) from Psychology
University Overview
Independence Community CollegeIndependence, KS
Associate of Science
05.2002
University Overview
Skills
- Financial Advisor
- Meet and exceed sales goals
- Negotiating
- Team building
- Sales Pipeline Maintenance
- Active Listening
- Critical Thinking
- Client Relations
- Sales Expertise
- Business Development
- Customer Loyalty
- Team Player
Accomplishments
Accomplishments
- Top 5 National Warranty Seller numerous years.
- Repeatedly commended by superiors for excellent customer service.
Timeline
Loan Originator
Meritrust Federal Credit Union
01.2018 - Current
Scholfield - Hatchett Automotive Group
08.2005 - 01.2018
Fort Hays State University
Some College (No Degree) from Psychology
Independence Community College
Associate of Science
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