Matt Govendo
Syracuse,NY
Summary
My name is Matt Govendo, I am 17 years old and I am from Syracuse New York. I Live with my mom, my dad, my brother, and two dogs. I attend college at Keuka and I’m a freshman. I’m majoring in Business Management, and I also play baseball.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
GO Car Wash
Cicero, New York
08.2023 - Current
- I helped every customer that needed assistance
- I Cleaned cars and worked with others to make the job site a better place
- Helped customers at pay stations to give them a positive experience
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06-2024
Skills
Teamwork
Problem Solving
Leadership
- Product Knowledge
- Data Collection
- Staff Training
- Problem Resolution
- Critical Thinking
- Team Development
- Customer consulting
- Coordination
- Computer Proficiency
- Payment Processing
- Follow-up skills
- Retail Marketing
- Service Upselling
- Technical Support
- Credit card payment processing
- Documentation
Timeline
Customer Service Representative
GO Car Wash
08.2023 - Current
High School Diploma -
Cicero-North Syracuse High School