Matt Helland

Assisted in managing helpdesk operations. Including ticket quality assurance, assistance in troubleshooting and mentoring tier 1 employees. I also created and fully documented new processes and procedures.

In 2024 I was asked to transition to our ITAD operations to rebuild and restructure the department. This involved researching and working with new hardware components and getting a baseline understanding of functionality and purpose of various networking, A/V and industrial devices. Upon completion I was able to write procedures and processes for future employees to follow, thus making the department self-sustainable.

After completing my rebuild of the ITAD department, I transitioned to finance. There I restructured our bookkeeping practices and streamlined processes. As bookkeeping was something I had not learned yet, I spent a month learning the process and was able to restructure within 90 days. This is my current position with the company.

I was the store manager of retail/repair computer shop of Dymin Systems. I managed and mentored employees in retail sales and all aspects of computer repair.

I specially excelled in hardware and software troubleshooting, eventually becoming the top tier for all troubleshooting aspects of the department.

This helped me document processes and mentor the next generation of technicians after the left the department.

I was sole manager of the kitchen portion of the pub. I was in charge of redesigning menus, managing staff, and ordering/ maintaining stock.

I ran two different divisions of the kitchen in my time working for Hickory Park.

I was the head prep chef for 7.5 years. I was able to learn and excel at multi-tasking, time management, and managerial skills. In my last two years with the company,

For my last 2 years I worked as a Kitchen Manager, running shifts of up to 26 employees in a high stress environment.