Matt Hertel
Saint Charles,IL
Summary
Results-driven Senior Client Representative known for high productivity and efficient task completion. Skilled in identifying customer needs, presenting solutions, and facilitating contract negotiations that foster long-term relationships. Notable strengths include problem-solving abilities, strong communication skills, and strategic thinking. Previous work has led to increased client satisfaction and retention.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Client Representative
Marsh USA LLC
Chicago, Illinois
11.2021 - Current
- Responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts.
- “Deliver the Firm” by aligning client strategies and needs to MMC’s capabilities and resources.
- Manage and develop client relationships, acting as the client’s trusted advisor.
- Pursue new business development, expand and diversify the mix of MMC products and services the client holds.
Business Development Intern
Forecast5 Analytics
Naperville, Illinois
06.2019 - 05.2021
- Researched market trends to support strategic decision-making for analytics solutions.
- Assisted in developing client presentations highlighting data-driven insights and recommendations.
- Collaborated with team members to enhance engagement strategies for prospective clients.
Education
Bachelor of Science in Business - Economics
DePaul University
Chicago, IL 09.2018 - 06.2020
Skills
- Client Services
- Market Analysis
- Microsoft Dynamics 365 Customer Relationship Management (CRM)
- Microsoft Office Suite
- Revenue, Management and Billing systems
Certification
- Casualty; Health; Life; Property Certificates - licensed in Illinois
Timeline
Senior Client Representative
Marsh USA LLC
11.2021 - Current
Business Development Intern
Forecast5 Analytics
06.2019 - 05.2021
Bachelor of Science in Business - Economics
DePaul University
09.2018 - 06.2020