Matt Hollis
Abilene,TX
Summary
A seasoned professional with a proven track record at BlueCross BlueShield, HCSC, I excel in team leadership and inventory management. Leveraging analytical thinking and exceptional communication, I've significantly enhanced member engagement and streamlined operations. My approach combines professionalism with a keen focus on achieving tangible results, embodying a commitment to excellence and continuous improvement.
Overview
23
23
years of professional experience
Work History
Sr. Claim Tech
BlueCross BlueShield, HCSC
11.2021 - 10.2024
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Increased digital literacy among peers, teaching basic coding skills.
- Developed user-friendly website for community events, improving local engagement.
- Streamlined event planning, utilizing project management tools for better coordination.
Assistant Store Manager
Walmart
10.2018 - 09.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Grocery Manager
United
02.2014 - 09.2018
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Performed key tasks to promote inviting grocery store appearance.
- Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
- Implemented loss prevention strategies, resulting in reduced shrinkage rates.
- Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
Frozen Food Manager
United
05.2013 - 09.2014
- Developed and implemented staff training programs to improve overall team performance and productivity.
- Oversaw quality control processes to ensure products met safety standards and adhered to company guidelines.
- Managed loss prevention efforts, reducing waste and improving profitability.
- Stayed informed about industry trends by attending trade shows or reading relevant publications.
- Improved inventory management by implementing a more efficient tracking system.
- Conducted regular performance evaluations of staff members, offering constructive feedback for improvement opportunities.
- Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
- Collaborated with suppliers to negotiate better pricing, resulting in reduced costs and higher profits.
- Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
- Assisted in budget development for the department, monitoring spending patterns to maintain financial targets.
- Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
- Established team priorities, maintained schedules and monitored performance.
Night Stocker
United
06.2001 - 05.2013
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Education
High School Diploma -
Paint Creek
Paint Creek, Tx05.1999
Skills
- Team Leadership
- Inventory Management
- Multitasking
- Customer Service
- Safety Training
- Data Entry
- Documentation and Recordkeeping
- Decision-Making
- Staff Training
- Customer and Service-Oriented
- Activity Planning
- Personnel Supervision
- Group Discussions
- Daily Schedule Creation
- Excellent Communication
- Relationship Building
- Activity Oversight
- Administrative Leadership
- New Hire Orientation
- Facilities Management
- Group Supervision
- Team building
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Leadership Development
- Self Motivation
- Analytical Thinking
- Professionalism
Timeline
Sr. Claim Tech
BlueCross BlueShield, HCSC
11.2021 - 10.2024
Assistant Store Manager
Walmart
10.2018 - 09.2021
Grocery Manager
United
02.2014 - 09.2018
Frozen Food Manager
United
05.2013 - 09.2014
Night Stocker
United
06.2001 - 05.2013
High School Diploma -
Paint Creek