Matt Houston
St. Louis,MO
Summary
Accomplished Field Service Engineer with a proven track record at Dell Technologies. Skilled in Windows Server and exceptional at troubleshooting. Utilized expertise in system administration and technical support to improve operational efficiency. Recognized for meticulous project management and collaborative skills, consistently surpassing client expectations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Dell Technologies
St. Louis, MO, US
06.2021 - Current
- Perform pro-active and corrective maintenance according to established procedures
- Install and configure Dell hardware and software
- Provide troubleshooting both onsite and remote
- Assist with project planning pertaining to Dell equipment at customer sites
- Perform software upgrades on Dell equipment
- Accurate submissions of all associated documentation including parts debrief, installation status and connection records
- Case management including escalation management and follow up
System Administrator
Second Street
St. Louis, MO, US
06.2018 - 05.2021
- Installed, configured, and upgraded hardware for servers, networks, MacBook Pros
- Used Active Directory to create and modify user accounts, security groups, roles, and distribution list to protect company proprietary information
- Performed cross-platform audits of Active Directory objects and permissions
- Administered a datacenter using SQL Server, configured software, and monitored system performance
Technical Support Specialist
Omnigo Software
St. Louis, MO, US
04.2017 - 05.2018
- Supported system components for servers and networks- patches, hotfixes, service packs, cumulative updates, and upgrades
- Diagnosed and resolved incidents, outages, and alerts, escalating issues as needed and documenting steps taken to capture lessons learned in tribal knowledge wikis
- Managed user privileges in a variety of applications, resolving user access issues and supporting Support outbound email infrastructure including MTAs and DNS
Field Service Engineer
Safran MorphoTrust USA
St. Louis, MO, US
10.2014 - 04.2017
- Provided technical field support, including installation, repair, and maintenance of hardware and software systems
- Coordinated the diagnosis of issues with server and software application support vendors
- Managed spare parts inventory, ensuring adequate, on-hand supply to meet client repair KPI
- Served in a customer-facing role, providing technical insight throughout the project and collaborating with clients' technical staff to diagnose and resolve networking issues
Desktop Support Technician
NCI Systems
Scott AFB, IL, US
01.2013 - 10.2014
- Maintained documentation for each incident, using Remedy to document customer interactions and all steps to troubleshoot and resolve technical issues
- Validated and established permissions for system access to government systems (GATES, GDSS) in strict adherence to DoD and US Air Force security policies and procedures for the safeguarding and handling of US Government classified materials
- Resolved GATES configuration and Java compatibility issues, installing updates and patches
- Established relationships with customer representatives from the Air Force, Army, and Navy
Education
Associate's degree - Network Database Administration
Ranken Technical College
St. Louis, MO05.2021
Skills
- Windows Server
- MacOS
- Windows
- SQL Server
- VoIP
- Active Directory
- Networking
- Virtualization
- DNS
- System Administration
- LAN
- VMWare
- Network Support
- Operating Systems
- WAN
- TCP/IP
- SQL
- Troubleshooting
- Technical Support
- Remote Access Software
- Software / Hardware troubleshooting
- DHCP
- Microsoft Exchange
- VPN
- Load Balancing
- VMWare
- Network Security
- Datacenter
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
CompTIA A+, CCNA
Timeline
Field Service Engineer
Dell Technologies
06.2021 - Current
System Administrator
Second Street
06.2018 - 05.2021
Technical Support Specialist
Omnigo Software
04.2017 - 05.2018
Field Service Engineer
Safran MorphoTrust USA
10.2014 - 04.2017
Desktop Support Technician
NCI Systems
01.2013 - 10.2014
Associate's degree - Network Database Administration
Ranken Technical College