Matt Jones
Atlanta,GA
Summary
Experienced Operations Leader with over 20 years in multifamily housing, skilled in process improvement, team development, and portfolio operations. Adept at leading cross-functional teams, implementing technology-driven solutions, and enhancing workflow efficiency to support both corporate and on-site performance goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director of Property Operations
Housing Trust Group
05.2021 - 09.2025
- Directed operations for 50+ affordable housing communities totaling 5,000+ units, focusing on operational efficiency, resident satisfaction, and resolving property-level challenges.
- Developed and managed a company intranet to centralize resources, training, and communication across departments.
- Planned and executed company-wide leadership conferences and annual workshops with cohesive themes and recognition programs.
- Led operational setup for 20+ new community lease-ups, including contracts, vendor onboarding, office setup, and overall readiness for opening.
- Transitioned manual approval processes and policies into automated online workflows, streamlining operations and improving accountability.
- Delivered customized operational reports and audits based on evolving leadership needs, ensuring timely and accurate portfolio insights.
- Provided coaching, mentorship, and development for on-site and corporate staff to strengthen performance and leadership capacity.
- Founded and managed HTGM Cares, providing employees with opportunities to give back through local volunteer events and company-wide charitable initiatives.
- Strengthened vendor management by vetting, negotiating, and growing partnerships to ensure reliable and cost-effective services across all sites.
Contractor, Director of Marketing & Business Operations
ELLYX.io
03.2020 - 03.2022
- Contributed to the launch and early development of a small startup providing digital marketing services.
- Created landing pages for property management and construction clients to showcase new developments prior to lease-up, coordinating eventual transition to professional agencies.
- Managed social media accounts for multiple small businesses while helping to grow brand presence organically.
- Helped structure foundational processes for the startup, including business planning, permit coordination, and efforts to establish formal operations and financial systems.
- Led cross-functional teams to execute integrated campaigns across multiple channels.
Regional Performance Director
Alliance Residential
10.2016 - 01.2020
- Monitored property performance across the East Coast portfolio using detailed operational metrics, including NOI, occupancy, maintenance efficiency, and resident satisfaction, identifying trends and recommending solutions to improve results.
- Created and implemented tailored training programs for underperforming sites, working on-site with staff to design turnaround strategies and measurable improvement plans.
- Delivered company-branded workshops and training content to standardize best practices and strengthen operational consistency across assigned regions.
- Collaborated across markets to align teams, share resources, and drive overall regional performance improvement.
- Provided coaching and mentoring to on-site leaders, fostering professional growth and stronger operational accountability.
Property Manager
Gables Residential
07.2014 - 10.2016
- Managed operations of a 345-unit Class A midrise in Midtown Atlanta, including leasing, maintenance, resident services, and financial performance.
- Assisted with the acquisition and integration of a fee-managed community.
- Advanced from Leasing Manager to Assistant Manager roles (2004–2009), ultimately promoted to Community Manager, demonstrating strong career progression within the company.
- Titled “Community Manager” by company
Property Manager
Behringer Harvard Residential
07.2012 - 10.2014
- Directed operations for a 414-unit Class A midrise in the Washington, D.C. metro area, leading leasing, maintenance, resident relations, and financial performance.
- Temporarily assigned as Senior Community Director, overseeing both the 414-unit midrise and an additional high-rise property.
- Titled “Community Director” by company
Property Manager
Alliance Residential
04.2009 - 07.2012
- Opened and managed a 236-unit Class A lease-up in Atlanta's urban core, building occupancy and establishing operations in a highly competitive submarket.
- Supported acquisitions and due diligence for new communities nationwide, providing operations setup and assistance in various markets.
- Titled “Business Manager” by company
Customer Service Agent
Delta Air Lines (ASA)
01.2003 - 01.2004
Certified Flight Instructor
Aviation Atlanta
01.2002 - 01.2003
Customer Service Agent & Flight Training Scheduler
Northwest Airlines (Mesaba Aviation)
01.2000 - 01.2001
Education
Bachelor of Science - Aviation Management
Auburn University
Auburn08-2000
Skills
- Operational Strategy & Process Improvement
- Vendor Relations & Partnership Management
- Technology-Driven Process Improvement
- Efficiency Optimization & Workflow Enhancement
- Leadership Conferences, Corporate Events & Program Planning
- On-Site Assessments, Operational Troubleshooting & Support
- New Community Lease-Up Planning & Operational Setup
Certification
Housing Credit Certified Professional (HCCP) – National Association of Home Builders
Technology & Systems
- Yardi
- RentCafe
- RentCafe Affordable Housing (RCAH)
- Entrata
- Microsoft Office Suite
Timeline
Director of Property Operations
Housing Trust Group
05.2021 - 09.2025
Contractor, Director of Marketing & Business Operations
ELLYX.io
03.2020 - 03.2022
Regional Performance Director
Alliance Residential
10.2016 - 01.2020
Property Manager
Gables Residential
07.2014 - 10.2016
Property Manager
Behringer Harvard Residential
07.2012 - 10.2014
Property Manager
Alliance Residential
04.2009 - 07.2012
Customer Service Agent
Delta Air Lines (ASA)
01.2003 - 01.2004
Certified Flight Instructor
Aviation Atlanta
01.2002 - 01.2003
Customer Service Agent & Flight Training Scheduler
Northwest Airlines (Mesaba Aviation)
01.2000 - 01.2001
Bachelor of Science - Aviation Management
Auburn University