MATT LIENHARD

Lead operations for a multi-unit restaurant group, with full accountability for financial performance, operational execution, and leadership development across all locations.

• Partner directly with ownership and executive leadership on strategic planning, financial performance, and long-term growth initiatives
• Drive transition from an operator-reliant model to a structured, systems-driven organization by implementing SOPs, standardized processes, and clear accountability frameworks
• Improve profitability through focused management of prime cost, including labor optimization, scheduling discipline, and inventory controls
• Implemented and integrated core operating systems including Toast, Restaurant365, Sling, Jolt, and Paylocity, increasing visibility across labor, cost, and performance metrics
• Established company-wide training programs and onboarding systems, creating leadership development pathways to support scalability and decrease reliance on individual operators
• Lead operational planning and infrastructure development for expansion into new markets, including Bethesda, Nashville, and South Florida

Oversaw multi-market operations with full P&L ownership across entertainment and hospitality concepts, managing over $110M in annual revenue.

• Led operational strategy and execution across multiple markets, ensuring consistency in performance, standards, and profitability
• Oversaw budgeting, forecasting, and cost management processes, ensuring accountability across all departments
• Developed labor models, staffing strategies, and cost control frameworks, driving financial performance improvements across locations
• Spearheaded digitization and implementation of operational platforms, enhancing efficiency and reporting across all locations
• Played a key leadership role in the development and opening of 12 new locations, contributing to company expansion and market growth
• Partnered with executive leadership to align operational execution with company-wide strategic objectives
• Built relationships with internal teams, stakeholders, and external partners, fostering collaboration to achieve operational goals
• Represented the organization in industry events, leadership panels, and networking opportunities

Managed multi-unit operations for high-growth restaurant concept, driving performance, staffing, and execution accountability.

• Increased revenue by over 30% through implementation of full-service food and beverage initiatives
• Reduced operating costs by 15% through vendor negotiations and contract optimization
• Improved employee retention by approximately 20% through incentive programs and culture-driven initiatives
• Led operational improvements enhancing service execution, efficiency, and team development across multiple locations.
• Oversaw multiple locations, ensuring consistency in standards, performance, and guest experience

• Led initiatives focused on improving profitability, efficiency, and operational consistency
• Developed and implemented operational policies and procedures aligned with market dynamics to enhance overall effectiveness
• Collaborated with cross-functional teams to launch operational strategies, fostering alignment and improving execution.
• Supported growth initiatives across multiple regions, contributing to overall company performance
• Drove market expansion through strategic partnerships and community engagement