MATT LINDOW
Castroville,Tx
Summary
Dynamic financial leader with extensive experience at USAA, excelling in strategic planning and performance analytics. Proven track record in financial modeling and stakeholder engagement, driving significant improvements in budget forecasting and risk management. Adept at delivering executive-level insights that enhance decision-making and optimize organizational performance.
Overview
18
18
years of professional experience
Work History
Lead Financial Analyst
USAA
07.2025 - Current
- Led long range and strategic planning processes and compiled executive level/Board of Directors presentation of results.
- Led annual Association and line of business scorecard metrics range setting process.
- Collaborate across functions/lines of business to establish best practices and provide thought leadership for long-range planning and scenario analyses.
- Quarterly reporting for scorecard metrics and incentive compensation.
- Develop and maintain executive and Board of Directors quarterly presentations.
VP – FP&A: Performance Analytics
Broadway Bank
05.2022 - 07.2025
- Conducted monthly and quarterly financial reporting and analytics to assist discussions and drive outcome-based decision making at the C-Suite and Board of Directors levels.
- Facilitated annual budgeting and quarterly forecasting to define business KPIs and enhance transparency on profitability and asset portfolio performance.
- Developed and maintained forecasting models for $5B+ asset performance to support data-driven decision making.
- Conducted analyses on ROE, balance sheet composition, capital allocation, and facilitated discussions on balance sheet and pricing strategy to maximize ROE.
- Perform model risk management activities for Asset/Liability model to include model validation and ongoing performance monitoring of interest risk modeling activities.
- Drove process improvements to enhance efficiency and mitigate process risk.
Business Strategy and Planning Director
USAA
12.2020 - 05.2022
- Managed logistics and facilitated executive management routines such as monthly business review, monthly performance review, and auto steering working group risk and workforce routines to drive strategic discussions.
- Facilitated planning and management routines across Auto GM for G&A expenses, BCO budget management, and workforce management to ensure alignment with financial strategies.
- Provided analytics and recommendations to address financial inquiries including gap assignments, hiring pacing, and portfolio adjustments, enhancing decision-making processes.
- Develop and monitor Auto specific Strategic Objectives and Key Results for the GM Strategy Scorecard.
- Provide reporting and commentary for Auto inputs into the P&C Strategic Scorecard.
Lead Business Process Consultant
USAA
12.2019 - 12.2020
- Ensured compliance of OCIPL Model Portfolio with MRM Enterprise Framework, enhancing risk management practices.
- Aligned legacy model development and implementation activities/documentation with MRM standards, improving regulatory adherence.
- Developed and implemented framework for effective management routines, ensuring adequacy and consistency of model stewardship across organizations.
- Drive compliance, risk identification and control implementation across all modeling activities and associated processes or business deliverables within the OCIPL.
Manager Workload Planning and Forecasting
USAA
06.2018 - 12.2019
- Led and developed self-organizing teams to enhance operational workload planning, forecasting, and analytical activities through innovation, standardization, and process streamlining using Agile methodologies.
- Communicated strategy and vision to program layer and EMG, ensuring features aligned with epics and organizational goals.
- Coached and developed employees to identify and communicate problems and solutions using a fact-based approach with analytics and data visualization techniques.
Sr. Capacity Planner
USAA
10.2017 - 06.2018
- Facilitated monthly 3P supplier capacity planning process by leading partners across CCM functions, ensuring timely delivery and accuracy of forecast inputs for publication.
- Built and maintained business relationships to consult and guide business partners in developing long-term and short-term capacity planning strategies for FASG and Retail Banking, enhancing alignment and effectiveness.
- Collaborated, coached, and led teammates to innovate and streamline information distribution, fostering efficient, outcome-based discussions with business partners to support USAA’s mission.
Financial Analyst
USAA
06.2016 - 10.2017
- Built and maintained business relationships, consulting partners to create operational budgets and provide actionable insights that supported achievement of financial benchmarks aligned with business strategy.
- Provided ad hoc analysis on product profitability, activity-based costing, cost-benefit analysis, and other White Papers for executive-level audiences, facilitating informed decision-making.
- Collaborated with peers to coach and lead enhancements in team adaptability and streamline processes, improving the overall experience for business partners.
Capacity Planner
USAA
07.2015 - 06.2016
- Engaged business leaders to develop and implement capacity and staffing strategies for emerging channels and cross channel LOBs in P&C and Bank.
- Built and maintained capacity scenario models across multiple channels to support strategic decision-making.
- Manage WCP Generation Process involving cross-functional teams.
- Maintained month-end reporting databases and managed reporting upgrades across LOBs to ensure data consistency and continuity.
- Provide thought leadership and innovation to solve to hurdles in day to day processes.
Forecasting Analyst
USAA
01.2014 - 07.2015
- Built, maintained, and continuously validated capacity scenario and forecast models across multiple channels to enhance forecasting accuracy.
- Performed analysis on volume and AHT trends, developing capacity and staffing strategies for emerging channels and cross-channel teams, including Click2Chat and social servicing.
- Analyzed workload, shrinkage, and staffing trends to advise executive management on short- and long-term workforce planning strategies for enterprise member email and P&C account management back office teams.
- Utilized SAS, SQL, IEX, BayBridge Technologies, and Aspect Software for data analysis.
Workforce Planning Analyst
Sears Holding
08.2011 - 01.2014
- Develop and maintain capacity models to advise Operations of Short/Long-term hiring needs, impacts to Business Initiatives on MSIs, etc.
- Led small team in analyzing and forecasting inbound call volume for 9 different LOBs, enhancing operational planning.
- Coordinate with HR across multiple locations to implement Career Path and Pipeline Strategies in order to fulfill customer demand, and MSR Job Progression.
- Managed projects and special initiatives with cross-functional teams to drive collaboration and achieve project goals.
- Developed strategies for management to implement training on new products and marketing initiatives while maintaining MSI objectives.
Operations Analyst
Wells Fargo
11.2010 - 08.2011
- Recommended capacity planning actions based on incoming volumes to management, enabling resource shifts that maximized operational efficiency while maintaining service level agreements.
- Analyzed output forecasts against staffing scenarios to inform leadership on optimal actions for operational effectiveness.
- Researched, compiled, analyzed, and reported operational data from multiple sources, including unit production, productivity, quality statistics, SLA reporting, and volume forecasting, to provide insights for decision-making across multiple lines of business.
Business Analyst
West Telemarketing
09.2008 - 11.2010
- Analyzed call center metrics to forecast performance and workload requirements, enhancing quality statistics, SLA, and ASA reporting.
- Analyzed customer data to identify trends and inform business decisions.
- Identified trends in call quality issues and CMS complaints to inform process improvements.
- Collaborated with cross-functional teams to improve process efficiency.
- Developed reports using analytical tools to support management initiatives.
Education
MBA - Concentration in Leadership
Concordia University
08-2017
Bachelor of Science - Concentration in Finance
Miami University
05-2006
Skills
- Financial forecasting
- Financial modeling
- Performance analytics
- Strategic planning
- Risk management
- Model validation
- Stakeholder engagement
Timeline
Lead Financial Analyst
USAA
07.2025 - Current
VP – FP&A: Performance Analytics
Broadway Bank
05.2022 - 07.2025
Business Strategy and Planning Director
USAA
12.2020 - 05.2022
Lead Business Process Consultant
USAA
12.2019 - 12.2020
Manager Workload Planning and Forecasting
USAA
06.2018 - 12.2019
Sr. Capacity Planner
USAA
10.2017 - 06.2018
Financial Analyst
USAA
06.2016 - 10.2017
Capacity Planner
USAA
07.2015 - 06.2016
Forecasting Analyst
USAA
01.2014 - 07.2015
Workforce Planning Analyst
Sears Holding
08.2011 - 01.2014
Operations Analyst
Wells Fargo
11.2010 - 08.2011
Business Analyst
West Telemarketing
09.2008 - 11.2010
MBA - Concentration in Leadership
Concordia University
Bachelor of Science - Concentration in Finance
Miami University