Matt McBeth
Salt Lake City,UT
Summary
Driven professional with a track record of enhancing customer satisfaction and reducing order errors at Cannonball Musical Instruments. Excelled in team leadership and Microsoft Excel, ensuring efficient warehouse operations and shipment accuracy. Demonstrated exceptional verbal communication and customer service, fostering strong relationships with clients and shipping companies.
Overview
15
15
years of professional experience
Work History
Shipping Manager, Production, Sales
Cannonball Musical Instruments
03.2011 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Answered attendee inquiries with expert knowledge of products and services, demonstrating strong understanding of company offerings.
- Contributed to long-term planning efforts by providing accurate projections on future demand trends based on historical data analysis.
Assistant Cook
Hires Big H
11.2009 - 03.2011
- Prepared food orders to support waitstaff and other team members.
- Upheld strict cleanliness standards by regularly sanitizing all surfaces and equipment within the kitchen area.
- Adapted quickly to menu changes and special dietary requests from customers, ensuring guest satisfaction.
- Collaborated with team members to execute successful daily meal services for up to 200 guests.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
03.2024
Skills
- Team Leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse Operations
- Microsoft Excel
- Invoicing understanding
- Shipping Documentation
- International shipping
- Shipment Receiving
- Teamwork and Collaboration
- Customer Service
- Reliability
Timeline
Shipping Manager, Production, Sales
Cannonball Musical Instruments
03.2011 - Current
Assistant Cook
Hires Big H
11.2009 - 03.2011
Bachelor of Science - Business Administration And Management
Western Governors University
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