Matt Renfrow
Lexington,KY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Account Manager
Healthcare Services Group
09.2025 - Current
- Oversee successful fulfillment of all dietary needs for a population of 85-130+ residents.
- Monitor budgets and labor to achieve company goals.
- Oversee kitchen operations, including meal service and overall cleanliness in adherence to state guidelines.
- Provide leadership, insight development, and mentoring to employees to supply knowledge of various dietary needs.
General Manager
Qdoba Mexican Eats
08.2023 - 05.2025
- Sourced qualified employees to provide skilled and adequate coverage for all shifts, up to 25+ employees.
- Set financial objectives and tracked expenses to achieve goals for average weekly sales of $2 million+. Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Provided efficient resolution to issues to the satisfaction of clients. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight, development, and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Established performance goals and metrics for revenue, P&L, customer service, and retention to drive accountability and focus.
- Led daily operations to ensure efficient service and optimal customer satisfaction.
- Developed and implemented training programs to enhance team performance and engagement.
- Monitored inventory levels, optimizing stock management for cost efficiency.
General Manager/Operating Partner
Panera Bread
09.2019 - 10.2022
- Sourced qualified employees to provide skilled and adequate coverage for all shifts, up to 75+ employees.
- Oversaw customer relations and quality control programs, enhancing service delivery and client satisfaction.
- Set financial objectives and tracked expenses to achieve goals for yearly sales of $4 million+.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Resolved issues efficiently to ensure client satisfaction and maintain strong relationships.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight, development, and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
- Established performance goals and metrics for revenue, P&L, customer service, and customer retention, driving accountability and focus across the team.
Assistant Manager
Panera Bread
04.2007 - 08.2019
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and developed team members to enhance performance and operational efficiency.
- Implemented inventory control processes to reduce waste and improve supply chain management.
- Coordinated staff scheduling to match business needs and maximize labor efficiency.
- Analyzed sales data to identify trends and adjust strategies for improved profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
BFA - Art Studio, Graphic Design
University of Kentucky
Lexington, KYSkills
- Inventory Management and Control
- Team Building
- Customer Service
- Issue resolution
- Change Management
- Issue and Conflict Resolution
- Problem Solving
- Training and development
- Team Development
- P&L management
- Proficient in Microsoft Office, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, CorelDRAW
- Proficient in Microsoft Office, Adobe Photoshop, Adobe Illustrator, Adobe InDesign, CorelDRAW
Certification
- ServSafe Certified
- FSM-LTC Cerfified
Languages
Spanish
Professional Working
Timeline
Account Manager
Healthcare Services Group
09.2025 - Current
General Manager
Qdoba Mexican Eats
08.2023 - 05.2025
General Manager/Operating Partner
Panera Bread
09.2019 - 10.2022
Assistant Manager
Panera Bread
04.2007 - 08.2019
BFA - Art Studio, Graphic Design
University of Kentucky
Awards and Recognition
- Top Catering Sales in KY Market, fiscal year 2024,
- Top 5 in Sales and Customer Satisfaction Score in KY Market, fiscal year 2024,
- Top 60 Bakery Cafe, 2020