Matt Rollins
Home Depot
San Antonio,TX
1
Language
1
Certification
7
years of professional experience
Results-oriented Retail Manager with expertise in team leadership and customer service. Developed strategies that enhanced customer satisfaction and increased sales. Focused on building a customer-first culture while driving employee engagement and performance through effective training and support.
Work History
Department Manager
1 Year 1 Month- Implemented visual merchandising standards to improve product presentation and drive sales.
- Trained and mentored team members on product knowledge and customer service best practices.
- Conducted regular performance evaluations and provided constructive feedback to improve team productivity.
- Collaborated with cross-functional teams to develop strategies for achieving department goals.
- Established clear performance expectations for staff members which led to increased accountability.
- Increased customer satisfaction with proactive issue resolution strategies.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Sales Associate
3 Years 9 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales, ensuring accurate information for customers.
- Collaborated with team members to stock shelves and organize merchandise effectively.
- Resolved customer complaints professionally, fostering positive relationships and loyalty to the brand.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Fast Food Worker
2 Years 4 Months- Delivered exceptional customer service, resolving inquiries and complaints effectively.
- Prepared food items following safety and quality standards consistently.
- Operated cash register, processed transactions accurately and efficiently.
- Trained new employees on operational procedures and best practices.
Education
High School Diploma
Data Science Methodology - Data Science
Python For Data Science, AI & Development - Data Science
Tools For Data Science - Data Scientist
What Is Data Science? - Data Science
Skills
Visual merchandising
Inventory control
Staff management
Team leadership
Staff oversight
Coaching and mentoring
Customer service
Accomplishments
- Supervised team of 14+ staff members.
- Improved Department Staff Metrics gauged on Associate perception of management performance.
- Improved Department and Company Metrics through each Fiscal Quarter.
Certification
- Certified and licensed on 7 different motorized vehicles/equipment(Forklift, Pacer, etc.)
- Trained and graduated with 4 different certificates in Data Science and Analytics.
Languages
English
Full Professional
Timeline
Department Manager
Home Depot
07.2025 - CurrentRead More
Sales Associate
Home Depot
10.2021 - 07.2025Read More
Fast Food Worker
McDonalds
05.2019 - 09.2021Read More
Harrison High School
High School Diploma
Read More
Coursera
Data Science Methodology from Data Science
Read More
Coursera
Python For Data Science, AI & Development from Data Science
Read More
Coursera
Tools For Data Science from Data Scientist
Read More
Coursera
What Is Data Science? from Data Science
Read More