Matt Rosa
San Jose,CA
Summary
Senior operations and product leader with proven track record of scaling global service initiatives and driving enterprise software innovation. Demonstrated expertise in transforming business units, leading cross-functional teams, and delivering complex initiatives that generate significant financial and customer experience impacts. Known for combining data-driven strategy with hands-on execution to solve critical business challenges across operations, product development, and program management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Operations Leader, California
Tesla
10.2024 - Current
- Managed California Service Operations ($250M+ annual revenue) across 50+ locations, transforming service delivery and scaling market performance with 1,500+ team members in Tesla's largest market
- Led team of 7 Program Managers + interns orchestrating complex service initiatives across operations, software development, field leadership, and finance
- Architected market strategy through data-driven performance management, capacity optimization, and strategic planning while scaling new sites and developing comprehensive training programs for the California market
Senior Product Engineer, Service OS
Tesla
08.2023 - 10.2024
- Led global product strategy for 3 enterprise software applications serving 11,000+ internal customers in 40+ countries
- Directed agile development across 3 cross-functional teams, driving 20+ releases annually through strategic sprint planning and daily engineering collaboration, resulting in sustained application uptime and reduced technical debt
- Transformed product roadmap prioritization by implementing direct-to-user feedback loops, resulting in 50% faster time-to-delivery and higher user feature adoption
Staff Program Manager, Service
Tesla
07.2019 - 08.2023
- Led Keyless Service initiative in collaboration with firmware engineering team, driving successful rollout across all global markets
- Launched QR code contactless check-in system across 180+ service locations, ensuring regulatory compliance and maintaining 100% operational capacity during COVID-19 pandemic
- Led comprehensive global service operations time study and analysis across 3 continents, identifying and eliminating process waste to deliver $75M+ annual P&L improvement
Education
Bachelor Of Arts - Liberal Studies - Law, Business & Society
Florida International University
Miami, FLMBA - Entrepreneurship & Innovation, Intl. Business
Florida International University
Miami, FLSkills
- Strategic Leadership
- Product & Technology Management
- Global Operations & Service Delivery
- Process & Performance Management
- Program & Project Management
- Team Development & Coaching
Certification
Lean Six Sigma Yellow Belt
Timeline
Service Operations Leader, California
Tesla
10.2024 - Current
Senior Product Engineer, Service OS
Tesla
08.2023 - 10.2024
Staff Program Manager, Service
Tesla
07.2019 - 08.2023
Lean Six Sigma Yellow Belt
Bachelor Of Arts - Liberal Studies - Law, Business & Society
Florida International University
MBA - Entrepreneurship & Innovation, Intl. Business
Florida International University
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