Matt Santoro

• Manage daily sales and operations for a high-volume hardscape and natural stone supply yard serving contractors and homeowners

• Maintain and grow relationships with 20+ contractor accounts through consistent communication, problem solving, and customer support

• Prepare 50–100+ quotes and orders weekly and maintained a strong quote-to-sale conversion rate through product knowledge and contractor rapport

• Provide material takeoffs, estimating, pricing, and technical recommendations for pavers, retaining walls, natural stone, drainage, and specialty landscape materials

• Coordinate deliveries, logistics, vendor ordering, inventory, and yard operations to support customer timelines and project success

• Handle contractor accounts, invoicing, pricing negotiations, conflict resolution, and customer retention efforts

• Operate forklifts and heavy equipment as needed while supporting team productivity and yard workflow

• Train staff and assist with ongoing product education and operational support

• Managed day-to-day operations for custom outdoor construction projects including hardscapes, outdoor living spaces, decks, kitchens, drainage, and landscape installations

• Served as the primary operational bridge between field crews and office operations, coordinating schedules, communication, project execution, and customer expectations

• Oversaw estimating, job costing, budgeting, material purchasing, and vendor coordination for residential outdoor construction projects

• Led crew scheduling, morning production planning, and workflow coordination to maintain efficiency across multiple active jobsites

• Coordinated logistics, delivery schedules, subcontractors, and procurement to support project timelines and operational success

• Managed customer communication, conflict resolution, and field problem-solving on complex residential projects

• Worked cross-functionally across operations, estimating, purchasing, scheduling, and field support while wearing multiple leadership roles within the company

• Operate a small landscape and hardscape business providing subcontracting, consulting, and select residential project services

• Manage customer relationships, estimating, project coordination, and subcontractor oversight

• Design and install hardscape and landscape improvements including patios, walkways, retaining walls, planting plans, and drainage solutions

• Managed landscape and hardscape projects from planning through installation, ensuring quality execution and client satisfaction

• Coordinated crews, subcontractors, vendors, and clients to support project success and scheduling efficiency

• Performed estimating, scheduling, material coordination, and field supervision across residential outdoor construction projects

• Operated heavy equipment and maintained high standards for workmanship and safety

• Supported landscape and hardscape installation projects while managing work quality and customer expectations

• Traveled nationally (approximately 90%) to support warehouse optimization and logistics infrastructure projects for commercial and Fortune 500 clients
• Interpreted CAD drawings and technical layouts to install warehouse barcode systems and accurately mark pallet slot locations for maximum space utilization and operational efficiency
• Coordinated on-site workflow, temporary labor, and project execution in fast-paced warehouse environments across multiple locations
• Maintained installation quality, accuracy, and schedule expectations while adapting to changing jobsite demands and travel requirements

• Supported residential construction projects, subcontractor coordination, and general site operations

• Assisted with Spanish communication and coordination when needed