Matt Spears
Sr Systems Engineer
Raleigh,NC
Summary
Driven Systems Administrator with 9 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of post-secondary education
6
6
years of professional experience
Work History
Senior Systems Administrator/Microsoft Consultant
Enhance IT
Atlanta, Georgia
06.2019 - Current
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Conducted testing and troubleshooting for various software remotely and onsite for 8 server sets to maintain operational readiness.
- Optimized system security and performance with proactive changes such as system certification and maintenance.
- Led server infrastructure development, quality assurance, staging and production systems.
Help Desk Manager
The Cathedral School Of St. John The Divine
Manhattan, NY
03.2015 - 01.2018
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as GSuite and Smart Board.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Conducted in-depth product and issue resolution research to address customer concerns.
Technology Consultant
Robert Half Technology
Manhattan, NY
02.2014 - 03.2015
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Collaborated with administrators to determine course objectives.
- Performed network security design and integration duties.
Education
High School Diploma -
Triton High School
Erwin, NC 08.2004 - 05.2008
Bachelor of Science - Computer And Information Sciences
North Carolina A & T State University
Greensboro, NC 09.2008 - 12.2012
Skills
Infrastructure planning
undefinedTimeline
Senior Systems Administrator/Microsoft Consultant
Enhance IT
06.2019 - Current
Help Desk Manager
The Cathedral School Of St. John The Divine
03.2015 - 01.2018
Technology Consultant
Robert Half Technology
02.2014 - 03.2015
Bachelor of Science - Computer And Information Sciences
North Carolina A & T State University
09.2008 - 12.2012
High School Diploma -
Triton High School
08.2004 - 05.2008
Similar Profiles
Marianne MartinMarianne Martin
Insurance Agent/Retention & Customer Service Rep at Enhance Health LLCInsurance Agent/Retention & Customer Service Rep at Enhance Health LLC
Laurie MooreLaurie Moore
Behavioral Health Technician at Enhance Health GroupBehavioral Health Technician at Enhance Health Group
Hanna MatthewsHanna Matthews
Patient Care Coordinator at EnhancePatient Care Coordinator at Enhance