Matt Spears
Sr Systems Engineer
Raleigh,NC
Summary
Driven Systems Administrator with 9 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
8
8
years of post-secondary education
6
6
years of professional experience
Work History
Senior Systems Administrator/Microsoft Consultant
Enhance IT
Atlanta, Georgia
06.2019 - Current
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Created patches and solutions to fix bugs in existing applications.
- Conducted testing and troubleshooting for various software remotely and onsite for 8 server sets to maintain operational readiness.
- Optimized system security and performance with proactive changes such as system certification and maintenance.
- Led server infrastructure development, quality assurance, staging and production systems.
Help Desk Manager
The Cathedral School Of St. John The Divine
Manhattan, NY
03.2015 - 01.2018
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as GSuite and Smart Board.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Conducted in-depth product and issue resolution research to address customer concerns.
Technology Consultant
Robert Half Technology
Manhattan, NY
02.2014 - 03.2015
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Collaborated with administrators to determine course objectives.
- Performed network security design and integration duties.
Education
High School Diploma -
Triton High School
Erwin, NC 08.2004 - 05.2008
Bachelor of Science - Computer And Information Sciences
North Carolina A & T State University
Greensboro, NC 09.2008 - 12.2012
Skills
Infrastructure planning
System upgrades
Technical Analysis
Hardware knowledge
Customer service
Multitasking abilities
Helpdesk administration
Timeline
Senior Systems Administrator/Microsoft Consultant
Enhance IT
06.2019 - Current
Help Desk Manager
The Cathedral School Of St. John The Divine
03.2015 - 01.2018
Technology Consultant
Robert Half Technology
02.2014 - 03.2015
Bachelor of Science - Computer And Information Sciences
North Carolina A & T State University
09.2008 - 12.2012
High School Diploma -
Triton High School
08.2004 - 05.2008