Summary
Overview
Work History
Education
Skills
Timeline
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Matt Spears

Sr Systems Engineer
Raleigh,NC

Summary

Driven Systems Administrator with 9 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

8
8
years of post-secondary education
6
6
years of professional experience

Work History

Senior Systems Administrator/Microsoft Consultant

Enhance IT
Atlanta, Georgia
06.2019 - Current
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
  • Created patches and solutions to fix bugs in existing applications.
  • Conducted testing and troubleshooting for various software remotely and onsite for 8 server sets to maintain operational readiness.
  • Optimized system security and performance with proactive changes such as system certification and maintenance.
  • Led server infrastructure development, quality assurance, staging and production systems.

Help Desk Manager

The Cathedral School Of St. John The Divine
Manhattan, NY
03.2015 - 01.2018
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as GSuite and Smart Board.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Conducted in-depth product and issue resolution research to address customer concerns.

Technology Consultant

Robert Half Technology
Manhattan, NY
02.2014 - 03.2015
  • Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
  • Worked closely with infrastructure staff and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
  • Collaborated with administrators to determine course objectives.
  • Performed network security design and integration duties.

Education

High School Diploma -

Triton High School
Erwin, NC
08.2004 - 05.2008

Bachelor of Science - Computer And Information Sciences

North Carolina A & T State University
Greensboro, NC
09.2008 - 12.2012

Skills

Infrastructure planning

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Timeline

Senior Systems Administrator/Microsoft Consultant

Enhance IT
06.2019 - Current

Help Desk Manager

The Cathedral School Of St. John The Divine
03.2015 - 01.2018

Technology Consultant

Robert Half Technology
02.2014 - 03.2015

Bachelor of Science - Computer And Information Sciences

North Carolina A & T State University
09.2008 - 12.2012

High School Diploma -

Triton High School
08.2004 - 05.2008
Matt SpearsSr Systems Engineer