Open To Work
Matt Stanford
Agero
Piney Flats,TN
15
Years of experience
Accomplished Executive Escalation Analyst at Agero with a proven track record in enhancing customer satisfaction and reducing liability through analytical thinking and effective project management. Excelled in team collaboration and leadership, achieving significant improvements in service offerings and compliance training. Skilled in MS Excel and adept at turning data into actionable insights.
Work History
Executive Escalation Analyst
8 Years 11 Months- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Monitored compliance and filing requirements in conjunction with staff and management.
- Identified trends and patterns in large datasets, leading to actionable insights to limit liability
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Server
1 Year 3 Months- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Night Auditor
2 Years 1 Month- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Customer Care Representative
2 Years 2 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Contributed to team success, consistently achieving call center performance metrics.
Education
No Degree - Finance
Associates Degree Finance - Finance
Skills
Analytical Thinking
MS Excel
Team Collaboration and Leadership
Documentation And Reporting
Project Management
Risk Analysis
Accomplishments
- Achieved fewer past due cases through effectively helping other agents with tasks
- Achieved Top Performer of 2020 by completing cases with accuracy and efficiency.
- Used Microsoft Excel to distribute escalated cases to other agents
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Location:
Kingsport, TN
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Timeline
Executive Escalation Analyst
Agero
07.2017 - 06.2026Read More
Server
Cheddars Stratch Kitchen
05.2016 - 08.2017Read More
Night Auditor
Meadowview Marriott Conference Resort And Convention Center
03.2014 - 04.2016Read More
Customer Care Representative
Advanced Call Center Technologies LLC
06.2011 - 08.2013Read More
Kennesaw State University
No Degree from Finance
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Northeast State Community College
Associates Degree Finance from Finance
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