Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matt Steinberg

North Babylon

Summary

Professional network specialist prepared to excel in fast-paced environment. Extensive experience in managing and optimizing network performance coupled with proactive approach to problem-solving. Strong focus on team collaboration and reliability, adapting seamlessly to evolving challenges. Skilled in network monitoring, incident resolution, and maintaining high standards of service.

Overview

14
14
years of professional experience

Work History

NOC Engineer

Optimum
06.2015 - Current
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Troubleshoot the entire network path end-to-end—from customer premises equipment through fiber, transport systems, and core network protocols to the public internet.
  • Reduced downtime with proactive identification of potential issues through regular network analysis and reporting.
  • Created graphical reports to visualize network performance and uptime to management members.
  • Supported global network users with connectivity, VPN, and access issues.
  • Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.

NOC Supervisor

Optimum
12.2014 - 05.2015
  • Implemented incident management protocols, expediting issue resolution and reducing customer complaints.
  • Provided expert guidance in troubleshooting efforts, leading to quicker problem identification and resolution.
  • Developed and implemented comprehensive training programs, increasing team productivity and skills.
  • Evaluated staff performance regularly, providing constructive feedback and identifying areas for improvement.

NOC Operator

Optimum
06.2011 - 11.2014
  • Enhanced network efficiency by monitoring and troubleshooting various systems in a 24/7 environment.
  • Provided first layer triage of network outages and connectivity issues
  • Escalated incidents appropriately, documenting resolution processes thoroughly.
  • Coordinated troubleshooting bridge calls end while engaging vendors and keeping a log of the troubleshooting effort
  • Performed pre and post checks of network impacting maintenances.

Education

Bachelor of Science - Security Systems

Farmingdale College
Farmingdale, NY
05-2009

Skills

  • System monitoring
  • Network troubleshooting
  • Routing protocols
  • IP networking

Timeline

NOC Engineer

Optimum
06.2015 - Current

NOC Supervisor

Optimum
12.2014 - 05.2015

NOC Operator

Optimum
06.2011 - 11.2014

Bachelor of Science - Security Systems

Farmingdale College

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