Matt Workman
Waco,TX
Summary
Hardworking House Supervisor with 15 years of experience. Provided strong leadership and high-quality care for adolescent clients. Demonstrated success in building positive relationships with people of varied backgrounds.
Overview
17
17
years of professional experience
Work History
Home Parent
Methodist Children's Home
09.2022 - 09.2023
- Reviewed clinical documentation to asses standards and quality of care.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
Communication Network Specialist
Lafayette Consolidated Government
11.2016 - 08.2022
- Maintained thorough understanding of local area and wide area networking and components.
- Identified and immediately resolved issues with network devices.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Installed firewalls and VPNs to increase and manage client network security.
- Served as liaison between user community and software providers.
- Reviewed network settings and made immediate updates, which improved overall security measures.
- Reviewed logs for all networking devices for unresolved abnormalities and problems.
- Documented all server and network problems and other unusual events in detail.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
Customer Service Representative
AT&T
12.2014 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Paraprofessional
San Saba ISD
08.2014 - 12.2014
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Youth Care Worker
Methodist Children's Home
08.2006 - 07.2014
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outlined measures to address.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
Education
No Degree - Political Science
Baylor University
Waco, TXNo Degree - General Studies
Texas Tech University
Lubbock, TXHigh School Diploma -
San Saba High School
San Saba, TX05.1997
Skills
- Company Guidelines
- Travel Arrangements
- Clinical Staff Management
- Budget Tracking
- Data Visualization
- Wireless Access Point
- Virus Protection Software
- Work Orders
- Documentation
- IEP Familiarity
- Verbal and Written Communication
- Multicultural Awareness
Timeline
Home Parent
Methodist Children's Home
09.2022 - 09.2023
Communication Network Specialist
Lafayette Consolidated Government
11.2016 - 08.2022
Customer Service Representative
AT&T
12.2014 - 01.2016
Paraprofessional
San Saba ISD
08.2014 - 12.2014
Youth Care Worker
Methodist Children's Home
08.2006 - 07.2014
No Degree - Political Science
Baylor University
No Degree - General Studies
Texas Tech University
High School Diploma -
San Saba High School
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