Mattelyn Ryan
Grayville,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Telepharmacy Technician
CVS Pharmacy
Carmi, IL
11.2023 - Current
- Managed filing of prescriptions, both electronically and manually.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Organized work areas so that everything was easily accessible when needed.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Restocked shelves with new supplies of medications as needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Pharmacy Technician
CVS Pharmacy
Mt Carmel, IL
09.2021 - 11.2023
- Managed filing of prescriptions, both electronically and manually.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Verified accuracy of medication labels before they were dispensed to customers.
- Organized work areas so that everything was easily accessible when needed.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Received payment from customers and processed credit card transactions when necessary.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Restocked shelves with new supplies of medications as needed.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Cashier
Walmart
Lawrenceville, IL
11.2019 - 09.2021
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
Education
High School Diploma -
Red Hill Jr./Sr. High School
Bridgeport, IL05-2021
Skills
- Quality Control
- Operations Monitoring
- Customer Service
- Workload Management
- Call Management
- Schedule Management
- Problem-Solving
- Inventory Tracking
- Data Entry
- Teamwork and Collaboration
- Order Processing
Certification
Certified Pharmacy Technician
Licensed Pharmacy Technician
References
References available upon request.
Timeline
Lead Telepharmacy Technician
CVS Pharmacy
11.2023 - Current
Pharmacy Technician
CVS Pharmacy
09.2021 - 11.2023
Cashier
Walmart
11.2019 - 09.2021
High School Diploma -
Red Hill Jr./Sr. High School