Matteo Bertolozzi

• Extensive experience as a bartender, with specific expertise in craft cocktail preparation. Create and innovate new cocktail menus and specials that incorporate seasonal ingredients and reflect current trends. Oversee the bar's daily operations, assist with inventory management. Ability to work in a fast-paced, high-stress environment with a positive and calm demeanor.

• Responsible for managing the bar and barback departments. Proficient in P&L analysis and invoice processing. Oversee barback operations and collaborate with the head bartender on orders, receipts, and standard operating procedures.

• Co-managed banquets alongside the owner. Developed training manuals, step-of-service protocols, and a final serve-out test. Oversaw non-alcoholic beverages, wine, and hard seltzer programs. Managed all floor and bar operations.

• Performed pre-meal speech digest with motivational coaching tactics, provided daily floor plan. Directed the FOH team overseeing open table system and seating, collaborated with chef for food expo. In charge of accounting closing for the restaurant and servers, developed an efficient procedure for service and cleaning at closing. Assist AGM with liquor inventory & scheduling, responsible for labor and over time monitoring, in charge of dry storage inventory.

• Led bar operations, ensuring efficient service and high-quality beverage preparation. Trained and mentored junior bartenders on cocktail techniques and customer service standards. Developed creative drink menus to enhance customer experience and drive sales. Managed inventory levels, ordering supplies to maintain optimal stock for service demands.

• Head bartender of Terrace Grill Bar and Restaurant, Bartender at Pool & Lobby Bar. Handled food and drink service in high volume single-handed. Prepared fresh syrups and mixes. Developed daily custom cocktails. Trained staff, responsible for inventory.

Developed and implemented operational strategies to enhance business efficiency and customer satisfaction. Managed daily financial operations, ensuring accurate budgeting and expense tracking. Established supplier relationships, negotiating terms that improved product quality and delivery timelines. Oversaw marketing initiatives, utilizing social media platforms to increase brand awareness and customer engagement.