Matteo Costa
East Falmouth,MA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Super Stop & Shop
Mashpee, MA
07.2022 - Current
- Control and maintain all cash handling procedures when running a checkout lane.
- Guarantee accurate and efficient handling of online orders.
- Assist with front-end management, when necessary.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Cashier
Roche Bros Supermarket, Prepared Foods
Mashpee, MA
06.2020 - 07.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Mashpee Middle High School
Mashpee, MA06-2023
Skills
- Product Knowledge
- Retail Sales Customer Service
- Critical Thinking
- Staff Training
- Quality Assurance Controls
- Complaint Resolution
- Payment Processing
Certification
- Certified in providing psychological first aid.
Affiliations
- Mashpee Middle High Track and Field Team.
Timeline
Customer Service Representative
Super Stop & Shop
07.2022 - Current
Cashier
Roche Bros Supermarket, Prepared Foods
06.2020 - 07.2022
High School Diploma -
Mashpee Middle High School
- Certified in providing psychological first aid.
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