Mattesha Sharpe
Chester,PA
Overview
11
11
years of professional experience
Work History
Dispatcher
Len the Plumber
Marcus Hook, PA
06.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Unit Secretary
West Gate Hills Rehab & Nursing Facility
Havertown, PA
01.2018 - Current
- Maintain patient confidence and protects hospital operations by keeping information confidential
- Document physician’s orders, preparing patient treatment charts, updating patient information, and scheduling appointments
- Work under the supervision of Physicians and Nurses, taking direction and accommodating clerical needs
Activities Aide
West Gate Hills Rehab & Nursing Facility
Havertown, PA
01.2016 - 01.2018
- Responsible for planning and implementing activities to meet the residents needs, including large groups, small groups, and individual participation
- Maintain documentation as required by State and Federal law
- Monitor and manage activity program, equipment, materials, and supplies
- Assist residents on community outings; shopping trips, malls, and movie theaters
- Prepare the activities calendar with Activities Director
Dietary Aide
West Gate Hills Rehab & Nursing Facility
Havertown, Pa
03.2013 - 12.2015
- Assist with cleaning kitchen, setting up and taking down the dinning areas
- Delivering food to residents rooms, preparing and serving snacks
- Preparing meals under the supervision of dietary manager and cook
- Clean food stations and wash dishes, cooking vessels and silverware
- Help maintain kitchen equipment and appliances
Education
High School Diploma -
Chester High School
Chester, PASkills
- Microsoft Excel, Power Point
Timeline
Dispatcher
Len the Plumber
06.2023 - Current
Unit Secretary
West Gate Hills Rehab & Nursing Facility
01.2018 - Current
Activities Aide
West Gate Hills Rehab & Nursing Facility
01.2016 - 01.2018
Dietary Aide
West Gate Hills Rehab & Nursing Facility
03.2013 - 12.2015
High School Diploma -
Chester High School