Matthea Lenz
Oconomowoc,WI
Summary
Versatile professional with a history of enhancing customer satisfaction and resolving conflicts, demonstrated during roles at Whelans Coffee & Ice Cream and YMCA Summer Camp. Excelled in leadership and effective communication, significantly improving team efficiency and customer experience. Skilled in both conflict mediation and life skills development, shown through helping promote positive growth for various children at YMCA Summer Camp.
Overview
4
4
years of professional experience
Work History
Barista
Whelans Coffee & Ice Cream
02.2023 - Current
- Pleasantly interacted with customers during busy periods to promote a fun, positive environment.
- Handled customer needs or complaints promptly to ensure customer satisfaction.
- Trained new employees and guided them through shop procedures.
- Maintained a clean and organized work environment to allow for productivity and safety
Camp Counselor
YMCA Summer Camp
05.2022 - 08.2022
- Worked with children of all ages and developmental levels, but led mainly the elementary aged children.
- Helped create and lead different activities with other counselors to ensure a fun and enriching experience.
- Led conflict resolution efforts amongst different campers to help aid personal development.
- Participated in regular staff meetings to explore different strategies for growth in areas such as behavior management.
- Documented injuries and accidents to keep consistent records and inform parents.
Store Associate
Marshalls
11.2020 - 12.2021
- Helped ensure customer satisfaction by providing efficient and friendly service while taking care of transactions.
- Resolved customer complaints or issues with a calm manner during busy periods
Education
Associate of Science - Psychology
University of Milwaukee - Waukesha
Waukesha, WI05.2024
High School Diploma -
Lakeside Lutheran High School
Lake Mills, WI05.2022
Skills
- Adaptive and creative
- Friendly and outgoing
- Effective Communication
- Conflict Mediation
- Adaptable and Flexible
- Problem-Solving
- Group leadership
- Life Skills Development
Timeline
Barista
Whelans Coffee & Ice Cream
02.2023 - Current
Camp Counselor
YMCA Summer Camp
05.2022 - 08.2022
Store Associate
Marshalls
11.2020 - 12.2021
Associate of Science - Psychology
University of Milwaukee - Waukesha
High School Diploma -
Lakeside Lutheran High School
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