Matthew Abernathy

• Image and deploy laptops to new hires/current employees upgrading to Windows 11.
• Maintain and order inventory of various hardware from main Greenville office; Laptops/headsets/Keyboards/etc.
• Resolving IT tickets in a timely manner to maintain project efficiency.
• Active Directory profile Management.
• Various application troubleshooting/installations for users having software issues/upgrades needed.

Take incoming calls, remote desktop, black/blue screen troubleshooting, password resets.
● Outlook/Skype troubleshooting, setting up archives.
● Active Directory profile management (password resets, deactivation/reactivation)
● Escalating tickets to various assignment groups based on the issue presented in incident/request tickets.
● Various troubleshooting for business applications (application launch issues, clearing cache folders, deleting/editing folders in various storage drives.)

• Design rough draft, pre-cut, grind and clean metal surface, join with welding method.
• Installation of the skylights built in workshop.
• Maintain a clean and safe work area, provide customer satisfaction.

• Cashier, greet and take customers’ orders, provide excellent customer service.
• Organize, maintain, and clean dining area and serving stations.

• Cashier, greet and take customers’ orders, provide excellent customer service.
• Organize, maintain, and clean dining area and serving stations.
• Deliver orders to stall lanes in a quick and efficient manner.