Marley J. Barberian
NSB,FL
Summary
Seeking a challenging position in management where I can use my exceptional leadership and customer service skills to deliver an outstanding customer experience and to grow within the company.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Domino's Pizza
West Palm Beach, FL
06.2024 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained cleanliness of restaurant according to health code regulations.
- Resolved customer complaints promptly and professionally.
- Hired, trained, supervised, and evaluated staff members.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
Retail Store Manager
Pumpernickel Pops
New Smyrna Beach, FL
01.2024 - 05.2024
- Accurately identified each customer to ensure state and federal laws were properly followed.
- Completed daily maintenance tasks to keep areas clean and compliant.
- Handled customer complaints and merchandise returns.
- Helped customers find products and thoroughly answered customer questions.
- Arranged new merchandise with signage into appealing displays.
- Conducted training for new hires on cash register and daily operations.
- Monitored staff performance and addressed any concerns.
General Manager
Popeye's® Louisana Kitchen
New Smyrna Beach, FL
10.2022 - 12.2023
- Supervised and managed a team of 15-20 employees to ensure that they are adhering to our companies brand standards and procedures.
- Interviewed and hired qualified staff for open positions.
- Cross-trained staff and assigned tasks to employees to ensure a smooth flow of operations.
- Operated the store's POS system and maintained accurate cash handling procedures.
- Monitored financial transactions, inventories, staffing levels, and food products to efficiently manage restaurant operations.
- Daily monitored food cost, waste, and inventory to ensure my system matches actual sales.
- Helped employees accomplish tasks during lunch/dinner rushes.
- Created schedules and monitored payroll to remain within budget/labor standards.
- Upheld company standards and compliance requirements for operations.
- Resolved customer problems to uphold quality service by using skills in active listening and positive engagement.
- Entered/corrected time and attendance logs for payroll.
Hostess/Waitress
Chili’s
West Palm Beach, FL
01.2015 - 01.2016
- Greeted customers with a friendly demeanor, answered questions and recommended specials to increase profits.
- Efficiently seated customers based on seating chart and available seating.
- Accurately input customer orders into the POS.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained cleanliness and organization of the hostess stand, lobby area, and entrance.
- Provided attentive service to guests throughout their meal and ensured a satisfactory dining experience.
- Handled cash, credit card, and gift card transactions.
- Stocked service areas with supplies during slow periods.
Education
High School Diploma -
John I. Leonard High School
Greenacres, FL05.2013
Skills
- Servsafe certified
- Flexible Schedule
- Exceptional customer service and communication skills
- Ability to work in a fast-paced environment
- Experienced in Microsoft Office applications
- Knowledgeable in inventory management and monitoring financial transactions
- Ability to multitask and prioritize tasks effectively
References
Rebecca Reeves (General manager at Popeye's): 386-872-8307
Cindy Ramos (administrative assistant at EBCDC inc.) 386-314-7979
Timeline
Assistant Manager
Domino's Pizza
06.2024 - Current
Retail Store Manager
Pumpernickel Pops
01.2024 - 05.2024
General Manager
Popeye's® Louisana Kitchen
10.2022 - 12.2023
Hostess/Waitress
Chili’s
01.2015 - 01.2016
High School Diploma -
John I. Leonard High School
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