Matthew Ager
Stafford,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and build sales.
Overview
7
7
years of professional experience
Work History
Wedding Service Specialist
Mission BBQ
01.2021 - Current
- Managed administrative logistics of events planning, event booking and event promotions.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Interviewed clients to understand event scopes of work, establish event type, develop catering menu, identify dietary needs, and budget
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased sales by 200% from 2021-2022
Office Teammate
Mission BBQ
01.2019 - Current
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Returned all communications within 24 hours of receipt
- Mastery of Caterease point if sales system
Catering Captain
Mission BBQ
05.2018 - 01.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained both permanent and temporary staff members.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Orchestrated positive customer experiences by overseeing every area of onsite operations.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Bookkeeper
Mission BBQ
01.2019 - 01.2020
Catering Teammate
Mission BBQ
05.2016 - 05.2018
Education
High School Diploma -
Catonsville High School
Baltimore, MD05.2018
Skills
- Complex Product Knowledge
- POS Systems
- Sales Report Generation
- Sales and Upselling
- Demonstrating Respect, Friendliness, and Willingness to Help
- Customer Account Management
- Consultations and Recommendations
- Order Accuracy
- Customer Service and Assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Wedding Service Specialist
Mission BBQ
01.2021 - Current
Office Teammate
Mission BBQ
01.2019 - Current
Bookkeeper
Mission BBQ
01.2019 - 01.2020
Catering Captain
Mission BBQ
05.2018 - 01.2021
Catering Teammate
Mission BBQ
05.2016 - 05.2018
High School Diploma -
Catonsville High School