Matthew Albritton
Zephyrhills,United States (+1)
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
CSR & Computer Troubleshooting Agent
Ansafone
Zephyrhills, FL
09.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
STOCKER, Winn Dixie Grocery Store
Zephyrhills, FL
05.2021 - 07.2022
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Assisted customers by locating items and loading heavy purchases in vehicles
- Greeted customers and retrieved requested products drive satisfaction.
HOUSE TEAM MEMBER
Ruby Tuesday
Zephyrhills, FL
08.2021 - 02.2022
- Maintained order and cleanliness of work areas to conform with health codes
- Cleaned utensils, dishes and glasses for customer use
- Followed recipes and customer requests to prepare high-quality, delicious meals
- Friendly and Personable
- Punctual and Reliable
STORE CLERK
Save A Lot
Zephyrhills, FL
11.2020 - 03.2021
- Interacted with hundreds] of customers daily
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction
- Drove sales with efficient merchandising and frequent aisle recoveries to maintain organized, attractive displays.
Education
High School Diploma -
Zephyrhills High School
06.2019
Skills
- Calm and Professional Under Pressure
- Call Documentation
- Issue and Complaint Resolution
- Creative Problem Solving
- 70 wpm Typing Speed
- Quality Control
- Technical Troubleshooting
- Complex Problem Solving
- Software Installation
Timeline
CSR & Computer Troubleshooting Agent
Ansafone
09.2022 - Current
HOUSE TEAM MEMBER
Ruby Tuesday
08.2021 - 02.2022
STOCKER, Winn Dixie Grocery Store
05.2021 - 07.2022
STORE CLERK
Save A Lot
11.2020 - 03.2021
High School Diploma -
Zephyrhills High School
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