Andrew Reyes
Tustin,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CSR
Capital Group
Irvine, CA
06.2023 - Current
- Performed account maintenance activities such as updating client information in databases.
- Updated databases with new and modified customer data.
- Improved customer service wait times to mitigate complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
- Recommended strategies to clients to help achieve financial goals.
CSR/Sales Assistant
Msi Surfaces
Orange, CA
01.2022 - 05.2023
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Account management for sales rep. (Payments, transportation, and inventory checks.)
- Maintained up-to-date knowledge of product and service changes.
- Answered calls, emails and faxes, addressing customer inquiries, solving problems and providing product information.
Associate/Level 6 Cook
In N Out
Tustin , CA
02.2018 - 01.2022
- Accurately operated cash register to process customer payments.
- Assures that we are giving the best quality food and service to our customers in a timely manner
- Trains newly hires how to properly take a customer's order
- Counts the money in the drawer before and after shift
- Learned how to properly cook and dress burgers while also being a leader in the stand
- Grasped a higher pace of multi-tasking
Assistant Soccer Coach
Tustin High School
Tustin, CA
07.2019 - 12.2021
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Observed health and safety guidelines and protocols during practice sessions and game to help players avoid injuries.
- Assisted coach in organizing practices at home and away.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Provided feedback to athletes on their performances in practices and competitions.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
IT Technician
Tech Service Today
08.2019 - 10.2021
- Performed maintenance tasks on PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
High School Diploma -
Foothill High School
Tustin, CA04.2016
No Degree - Business
Golden West College
Huntington Beach, CASkills
- Responding to Difficult Customers
- staff training and development
- strong customer service
- Bilingual in English and Spanish
- Good communication both written and verbal
- Account management
- Calm and Professional Under Pressure
- Order and Refund Processing
- Data Entry and Maintenance
- Attention to Detail
- Calm and Professional Under Pressure
- Order and Refund Processing
- Data Entry and Maintenance
- Performance Improvements
- Sports Fundamentals
Timeline
CSR
Capital Group
06.2023 - Current
CSR/Sales Assistant
Msi Surfaces
01.2022 - 05.2023
IT Technician
Tech Service Today
08.2019 - 10.2021
Assistant Soccer Coach
Tustin High School
07.2019 - 12.2021
Associate/Level 6 Cook
In N Out
02.2018 - 01.2022
High School Diploma -
Foothill High School
No Degree - Business
Golden West College