Summary
Overview
Work History
Education
Skills
Accomplishments
Part Time Dance Instrctor
Additional Information
Languages
Timeline
Generic

Chakira Bonilla

Fontana,CA

Summary

Knowledgeable and dedicated customer service professional. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

9
9
years of professional experience

Work History

CSR

Amazon
Rialto, CA
09.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times managing over 50 to 100 calls per day.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs managing 50 calls per day.

CSR, Sales

Craig's Vegan
West Hollywood, California
09.2019 - 09.2021
    • Completed orders and organized product deliveries to meet customer timetables.
    • Answered customer questions regarding ice cream, accessories and proper care for merchandise.
    • Engaged with customers to effectively build lasting relationships.
    • Maintained customer satisfaction with quick and professional handling of product returns.
    • Answered customer telephone calls promptly to avoid on-hold wait times.
    • Answered constant flow of customer calls with minimal wait times.

Debt Collector Agent

Xceed Financial Credit Union
El Segundo, CA
09.2013 - 10.2019
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor while managing between 50 to 100 calls per day.
  • Achieved performance goals on consistent basis.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Monitored accounts for compliance with established payment plans.
  • Trained new team members on scripts, company services and collection strategies.
  • Processed debtor payments and updated accounts to reflect new balance.

Education

High School Diploma -

Bell Senior High School
Bell, CA
06.1998

Skills

  • Data Entry and Maintenance
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Part Time Dance Instrctor

Demonstrating choreography in front of a class showing new moves, making suggestions to students, and monitoring performance is one of my hobbies. Staying mentally and physically is essential.

Additional Information

A woman of all work , and a self motivated, team player.

Languages

English and Spanish

Timeline

CSR

Amazon
09.2021 - Current

CSR, Sales

Craig's Vegan
09.2019 - 09.2021

Debt Collector Agent

Xceed Financial Credit Union
09.2013 - 10.2019

High School Diploma -

Bell Senior High School

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Chakira Bonilla