Mary Moses
Tulalip,Washington
Summary
Diligent CSR skilled at listening to clients, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain clients and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
CSR
Tulalip Tribes Of Washington
Tulalip, WA
08.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answering and maintaining a multi-phone line.
- Receiving and scanning clients paperwork.
- Working in an office environment.
- Use Microsoft word, excel, powerpoint, and access programs.
- Learn Confidentially matters such as HIPPA.
- Organizing and filing paperwork.
- Receive, sort, log checks on excel spread sheet.
Seasonal Firework Retail
Boom City
Tulalip, WA
07.2018 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Help Customers figure out what they would like.
- Handle money and credit card machine.
- Use a system to complete and log all credit card sales.
- Organized and keep track of all receipts from wholesalers.
Security
Tulalip Resort Casino
Tulalip , Washington
03.2021 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Worked in an a office environment (dispatch).
- Used an access program to enter and log daily tasks such as slot count, cage, and camera checks.
Team Member
Boys And Girls Club
Tulalip, WA
06.2019 - 08.2019
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers, managers and families.
- Worked in an office setting to help check kids in while answering a multi-phone line.
- Used an access program to communicate with other employees and families.
Education
High School Diploma -
Heritage High School
Tulalip06.2021
Skills
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Customer Account Management
- Data Entry and Maintenance
- Customer Data Confidentiality
- Customer service
- Communication
- Strong work ethic
- Time management
Timeline
CSR
Tulalip Tribes Of Washington
08.2021 - Current
Security
Tulalip Resort Casino
03.2021 - 06.2021
Team Member
Boys And Girls Club
06.2019 - 08.2019
Seasonal Firework Retail
Boom City
07.2018 - Current
High School Diploma -
Heritage High School
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