Hi, I’m
Elizabeth Durazo
Douglas,AZ
Summary
Empathetic Peer Support Specialist with proven to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers. Focused professional ready to provide assistance in the form of scheduling appointments, accompanying individuals to meetings and supporting the recovery process. A multitasking Peer Support Specialist offering compassion and respect while communicating effectively. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
1
Certification
Work History
Televerde/ Securus Technologies
CSR
04.2021 - 04.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Chatitas
Manager
01.2015 - 10.2017
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Border Taco
Manager
10.2012 - 04.2015
Job overview
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
ACT
CSR
06.2014 - 12.2014
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Just 1 LifeMesa, AZ
Recovery Peer Support Specialist
12.2022
Cochise CollegeDouglas, AZ
CNA
05.2014
Douglas High SchoolDouglas Az
GED
06.2006
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Bilingual
- Remarkable Leadership Skills
- Interpersonal Skills
- Organized
- Team Player
- Time Management
Accomplishments
Workforce Re-entry
Certification
Recovery Peer Support Specialist
Timeline
CSR
Televerde/ Securus Technologies
04.2021 - 04.2022
Manager
Chatitas
01.2015 - 10.2017
CSR
ACT
06.2014 - 12.2014
Manager
Border Taco
10.2012 - 04.2015
Just 1 Life
Recovery Peer Support Specialist
Cochise College
CNA
Douglas High School
GED
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