Tangela Bryant

posting and reconciling each days’ receipts to the patient accounting system for the services

calculating and posting contractual adjustments and properly applying them against each patient account.

accounts receivable experience in medical industry

Experience with personal computers and spreadsheet software

• Data entry skill with 10-key by touch

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.

• Answered inbound calls, chats and emails to facilitate customer service
• Updated and maintained account records to adequately track current revenue and stay on top of communications.
• Maintained positive account relationships through regular contact and knowledgeable service for every need.
• Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues.
• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries
• Initiate or process adjustments or perform other research as needed to resolve inquiries
• Coordinate with other departments to resolve problems
• Respond to, research and/or assist with priority inquiries and special projects as required by management
• Provide feedback to management regarding customer problems, questions, and needs
• Maintain accurate records on complaints and/or other customer comments and make recommendations for changes to management
• Follow through on complaints until resolved or reports to management as needed
• Maintain basic knowledge of quality work, instructions, and company policies
• Assist with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations