Anaya Peoples
Keller,TX
Summary
Detail-oriented administrative and customer service professional with experience in remote healthcare documentation and high-volume call environments. Strong background in confidential data handling, record accuracy, and issue resolution. Proven ability to work independently, meet productivity benchmarks, and maintain professionalism in fast-paced settings. Seeking a remote position in healthcare support, insurance services, claims processing, or customer operations.
Overview
6
6
years of professional experience
Work History
CSR
Protax Accounting
11.2023 - 01.2026
- Responded to customer inquiries via phone and email, providing accurate information and support.
- Assisted clients in completing tax documentation, ensuring compliance with regulations.
- Managed appointment scheduling, optimizing daily workflow for team efficiency.
- Resolved client concerns swiftly, enhancing overall customer satisfaction ratings.
OB Medical Scribe
Scribe America
05.2023 - 10.2023
- Charted examinations, treatment plans, lab results, and prescriptions.
- Collaborated with physicians and nursing staff to ensure accurate documentation.
- Managed sensitive patient information with professionalism and discretion.
- Supported workflow efficiency in a fast-paced clinical setting.
ER Medical Scribe
Scribe America
08.2022 - 05.2023
- Documented patient encounters in real-time within EHR systems.
- Transcribed physician dictations accurately and efficiently.
- Managed high patient volumes while maintaining chart accuracy.
- Assisted in preparing discharge documentation and summaries.
- Maintained strict confidentiality in compliance with HIPAA regulations.
CSR
Conduent
11.2019 - 07.2022
- Handled high-volume inbound customer calls.
- Documented interactions accurately within internal systems.
- Resolved customer issues efficiently while maintaining professionalism.
Education
High School Diploma -
Vicksburg High School
Vicksburg05.2018
Bachelor of Science - Biology
Texas Women’s University
Denton, TXAssociate of Science - Biological Sciences
Holmes Community College
Goodman, MS12.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Scheduling
- Remote Documentation Experience
- HIPAA-Compliant Data Handling
- High-Volume Call Management
- Claims & Insurance Support
- EHR/EMR Proficiency
- Confidential Record Processing
- Customer Issue Resolution
- Accurate Data Entry
- Workflow Efficiency
- Independent Remote Performance
Timeline
CSR
Protax Accounting
11.2023 - 01.2026
OB Medical Scribe
Scribe America
05.2023 - 10.2023
ER Medical Scribe
Scribe America
08.2022 - 05.2023
CSR
Conduent
11.2019 - 07.2022
High School Diploma -
Vicksburg High School
Bachelor of Science - Biology
Texas Women’s University
Associate of Science - Biological Sciences
Holmes Community College