Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Recommended products to customers, thoroughly explaining details.
Substitute Teacher
Refugio High School
REFUGIO, Texas
09.2017 - 05.2019
Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Upheld classroom routines to support student environments and maintain consistent schedules.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Took notes and prepared reports on school day activities to provide to primary teacher.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Route Sales Person
The Tamale King
Corpus Christi, TX
03.2013 - 04.2017
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Immediately addressed problems with customers to promote speedy resolution.
Represented wide range of products and brands.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Drove more than [Number] miles per day to serve as many as [Number] customers per month across [Location].
Oil Well Gauger
Mobil Oil Corporation Headquarters
McCook , Texas
02.1978 - 07.1992
Traveled to oil field locations and log in information from each well head check on the gas pressure , and production supervise and manage crew workers traveled from McAllen Texas to Laredo to Big Wells , Freer Texas and check on welle and oil tanks made sure that there were no gas leaks or oil leaks check on Separators production read gas meters all of this had to be logged down and transferred into computer
Education
High School Diploma -
Refugio High School
Refugio, TX
05.1978
Skills
Customer Account Management
Multitasking and Prioritization
Upselling Products and Services
Efficient and Detail-Oriented
Customer Data Confidentiality
Data Entry and Maintenance
Document and Records Management
Time Management
Team-Oriented and Cooperative
Establishing and Maintaining Customer Relationships
Database Management
De-escalation Techniques
Sales expertise
Report preparation
Strategic sales knowledge
Order fulfillment
Receiving support
Service standard compliance
Creative problem solving
Professional telephone demeanor
CRM
Multi-line phone talent
Technical Support
Retail store support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.