Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SalesManager

Manuel Brown

CSR
REFUGIO,Texas

Overview

22
22
years of professional experience

Work History

CSR

Results-CX
Corpus Christi, TX
11.2019 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.

Substitute Teacher

Refugio High School
REFUGIO, Texas
09.2017 - 05.2019
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Took notes and prepared reports on school day activities to provide to primary teacher.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.

Route Sales Person

The Tamale King
Corpus Christi, TX
03.2013 - 04.2017
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Represented wide range of products and brands.
  • Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
  • Drove more than [Number] miles per day to serve as many as [Number] customers per month across [Location].

Oil Well Gauger

Mobil Oil Corporation Headquarters
McCook , Texas
02.1978 - 07.1992
  • Traveled to oil field locations and log in information from each well head check on the gas pressure , and production supervise and manage crew workers traveled from McAllen Texas to Laredo to Big Wells , Freer Texas and check on welle and oil tanks made sure that there were no gas leaks or oil leaks check on Separators production read gas meters all of this had to be logged down and transferred into computer

Education

High School Diploma -

Refugio High School
Refugio, TX
05.1978

Skills

  • Customer Account Management
  • Multitasking and Prioritization
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Data Entry and Maintenance
  • Document and Records Management
  • Time Management
  • Team-Oriented and Cooperative
  • Establishing and Maintaining Customer Relationships
  • Database Management
  • De-escalation Techniques
  • Sales expertise
  • Report preparation
  • Strategic sales knowledge
  • Order fulfillment
  • Receiving support
  • Service standard compliance
  • Creative problem solving
  • Professional telephone demeanor
  • CRM
  • Multi-line phone talent
  • Technical Support
  • Retail store support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

CSR

Results-CX
11.2019 - 11.2021

Substitute Teacher

Refugio High School
09.2017 - 05.2019

Route Sales Person

The Tamale King
03.2013 - 04.2017

Oil Well Gauger

Mobil Oil Corporation Headquarters
02.1978 - 07.1992

High School Diploma -

Refugio High School
Manuel BrownCSR