Sheronta Mays
Griffin,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR
Home Depot
Locust Grove, GA
01.2021 - 03.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
CSR
Arise
Hampton, GA
01.2021 - 01.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Griffin High School
Griffin, GA05.2012
Skills
- Credit Card Payment Processing
- Report Creation
- Report Generation
- Creative Problem Solving
- Understanding Customer Needs
- Multitasking and Prioritization
- Verbal and Written Communication
- Call Documentation
- Customer Service
- Data Entry
- Data Entry and Maintenance
- Inbound and Outbound Calling
Certification
- Customer Service Representative Certificate
Timeline
CSR
Home Depot
01.2021 - 03.2023
CSR
Arise
01.2021 - 01.2022
High School Diploma -
Griffin High School
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