Tammy Pate
114 Duppit Circle,Athens
Summary
Seasoned professional with a proven track record at Kinsmith Finance, excelling in customer focus and effective issue management. Demonstrates exceptional teamwork and CRM software proficiency, significantly enhancing customer satisfaction. Known for strategic sales acumen and a confident approach, consistently achieving and surpassing company goals. Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
26
26
years of professional experience
Work History
CSR
Kinsmith Finance
Athens, TN
10.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated databases with new and modified customer data.
- Researched required information using available resources.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Collected deposits or payments and arranged for billing.
- Documented all conversations with customers in CRM software according to company standards.
- Gathered feedback from customers regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed account maintenance activities such as updating client information in databases.
- Generated reports on customer inquiries and complaints for management review.
- Handled customer inquiries and complaints in a timely manner.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Processed customer account changes with proprietary software.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored junior team members and managed employee relationships.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Purchasing Agent
WGS Global Services
Athens, TN
02.2020 - 10.2023
- Negotiated, renegotiated and administered contracts with suppliers and vendors.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Conducted cost analyses to identify opportunities for savings.
- Prepared purchase orders, solicited bid proposals and reviewed requisitions for goods and services.
- Worked with operation managers to develop consistent service levels across locations.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Prepared periodic reports detailing purchase activity as requested by management.
- Investigated damaged or defective items shipped from suppliers before approving payment.
- Reviewed purchase orders for accuracy and compliance with company policies.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Reviewed invoices for accuracy prior to processing payments.
- Conducted market research on new products or services available from potential suppliers.
- Managed the procurement process from requisition to delivery.
- Worked closely with accounting department to resolve any billing issues with vendors.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Maintained and reviewed computerized or manual records of purchased items, costs and inventories.
- Purchased quality merchandise at lowest price and correct amounts.
- Developed and maintained relationships with suppliers to ensure reliable supply chains.
- Received and reviewed department supply requisitions and placed appropriate orders based on need and available funds.
- Monitored inventory levels of critical items to minimize stock outs while keeping costs low.
- Assisted in resolving discrepancies between invoices and delivery receipts and products received from vendors.
- Monitored supplier performance to ensure contractual obligations were met.
- Updated and maintained purchasing records and reports.
- Verified warehouse received accurate and timely inventory by regularly consulting database.
- Collaborated with other departments to assess company purchasing needs.
EMT/Firefighter
Commonwealth Aluminum
Lewisport, KY
02.1999 - 06.2005
- Conducted assessments of trauma victims using advanced assessment techniques.
- Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
- Educated patients on pre-hospital treatment techniques such as bleeding control methods.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Participated in drills designed to prepare responders for handling large-scale emergencies.
- Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
- Documented patient condition and treatment to facilitate plan of care.
- Assisted in the transport of patients from accident scenes to medical facilities.
- Documented patient information, treatments provided, and changes in condition on appropriate forms.
- Explained medical terminology in non-complex terms o patients.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Operated emergency vehicles with caution to keep patients, public, and first responders safe.
- Performed standard testing and administered medication to manage care in field and in transit.
- Demonstrated dedication to providing quality care through continued training and education.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Remained level-headed and proactive during emergency situations.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Performed basic life support, including CPR and airway management.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Performed CPR and used defibrillator on cardiac patients.
- Monitored and replenished ambulance supplies, maintaining well-stocked inventory and properly functioning equipment.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
- Operated ambulances safely under both normal and emergency conditions.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Communicated with dispatchers regarding updates on location, estimated time of arrival, and any special needs of the patient.
- Attended continuing education courses related to EMT skills development.
- Administered first aid treatment or life support in prehospital settings.
- Assessed patients' conditions during transport and communicated findings to healthcare staff upon arrival at hospital.
- Provided emotional support to patients and their families during medical emergencies.
- Facilitated communication between patients, family members, and healthcare professionals.
- Responded to 911 calls for assistance with medical emergencies.
- Maintained equipment and supplies necessary for providing medical services in field settings.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Observed, recorded and reported patients' condition or injury and treatment provided.
- Documented calls in reports detailing incident type and course of treatment.
- Provided emergency care at the scene of an accident or other medical incident.
- Reported infectious disease cases to appropriate medical authorities.
- Administered medications as prescribed by physicians or according to established protocols.
- Loaded and transported patients from hospitals to rehab centers or other medical facilities.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
- Bandaged wounds and determined necessity for stitches or sutures.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Explained to conscious patients steps involved for medical evaluations and need for possible hospital transport.
- Calmed patients by carefully explaining each step and remaining composed.
- Suctioned airways to clear obstructions and help patients breathe.
- Assessed emergency situations and prioritized medical care for patients.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Associate of Science -
Owensboro Community And Technical College
Owensboro, KY06-1996
High School Diploma -
Frederick Fraize High School
Cloverport, KY05-1991
Vocational Health Careers -
Breckinridge Co Vocational School
Hardinsburg, KY05-1991
Skills
- Effective Issue Management
- Customer focus
- Call center experience
- CRM software
- Complaint resolution
- Scheduling
- Complaint handling
- Account updating
- Team collaboration
- Recordkeeping strengths
- Positive and professional
- Multi-line phone talent
- Order processing
- Service standard compliance
- Customer relations
- Retail store support
- Inbound and outbound calling
- Sales expertise
- Paperwork processing
- Key holder experience
- Script adherence
- Technical troubleshooting
- Punctuality and reliability
- Stress management
- Strong teamwork
- Shipping procedures
- Spreadsheets
- Sales closing
- Time management
- Dispute resolution
- Credit adjustments
- Verbal and written communication
- Tracking complaints
- Active listening
- Call center procedures
- Team development
- Consultative sales
- Calendaring
- Live chat support
- Warehousing functions
- Technical support
- 10-key
- Filing
- Appointment scheduling
- Creative problem solving
- Refunds processing
- Money handling
- Strategic sales
- Credit card payment processing
- Product promotion
- Customer satisfaction measurement
- Negotiation strategies
- Email management
- Medical terminology
- Order fulfillment
- Relationship building
- Retail sales customer service
- Shipping and receiving
- Data entry
Timeline
CSR
Kinsmith Finance
10.2023 - Current
Purchasing Agent
WGS Global Services
02.2020 - 10.2023
EMT/Firefighter
Commonwealth Aluminum
02.1999 - 06.2005
Associate of Science -
Owensboro Community And Technical College
High School Diploma -
Frederick Fraize High School
Vocational Health Careers -
Breckinridge Co Vocational School