Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Elkin Paredes

Associate Banker

Summary

Customer-focused professional with banking and client service experience, now seeking to transition into a Renewals Specialist role. Skilled in client retention, contract lifecycle management, and cross-functional collaboration. Proven ability to strengthen customer relationships, forecast risk, and execute renewal strategies that drive satisfaction and long-term value. Recognized for adaptability, problem-solving, and ensuring seamless customer experiences in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Language

Work History

Associate Banker

JPMorgan Chase
03.2024 - Current
  • Assisted customers with new account setup, loan applications, and service enrollment, contributing to a 15% increase in branch service adoption.
  • Resolved escalated calls by applying conflict resolution strategies and product expertise, achieving a 95%+ customer issue resolution rate.
  • Proactively managed client relationships to ensure ongoing adoption and renewal readiness, resulting in a 20% improvement in customer retention scores.
  • Partnered with internal departments to resolve complex issues efficiently, reducing average resolution time by 30% and boosting overall satisfaction.

Team Lead

Walmart
06.2023 - 03.2024
  • Directed training programs to enhance leadership and collaboration skills for Walmart's Associates, leading to a 35% increase in team productivity and improved leadership capabilities
  • Enhanced customers shopping experience by carefully curating product selections, increasing average transaction value by 20%
  • Reviewed and selected merchandise for customer orders, ensuring accuracy and timeliness in delivery, resulting in a 15% increase in customer satisfaction and repeat purchases

Skills

  • Customer Retention & Renewal Strategies
  • Contract Lifecycle Optimization
  • Risk Identification & Issue Resolution
  • Forecasting & Data Accuracy
  • Cross-Functional Team Collaboration (Sales, Product, Engagement)
  • Client Support & Relationship Management

Accomplishments

  • Designed and optimized client service procedures, boosting productivity by 25%.
  • Consistently recognized for excellent customer feedback, ensuring satisfaction and repeat business.
  • Developed experience in tracking metrics, forecasting risks, and aligning service delivery with long-term customer goals.

Timeline

Associate Banker

JPMorgan Chase
03.2024 - Current

Team Lead

Walmart
06.2023 - 03.2024

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Elkin ParedesAssociate Banker