Nika Golshani
Oak Park,CA
Summary
Dedicated professional with strong customer relationship management skills. Proven ability in conflict resolution and new customer acquisition, enhancing overall customer experiences.
Overview
5
5
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Thousand Oaks, California
10.2024 - Current
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted customers with account opening and maintenance.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer issues by providing timely and effective solutions.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
Brand Ambassador
Land Rover
Thousand Oaks, California
01.2023 - 10.2024
- Engaged customers by showcasing Land Rover's innovative features and design.
- Collaborated with marketing teams to ensure brand consistency in promotional materials.
- Assisted in organizing events to promote new vehicle launches and brand initiatives.
- Developed strong relationships with clients through personalized interactions and follow-ups.
Sales Associate
Nordstrom
Thousand Oaks, California
09.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
Customer Service Representative
Target
Westlake Village, California
09.2021 - 09.2022
- Assisted with transactions, returns, exchanges, and general customer needs.
Education
Bachelor of Arts - Psychology
CSU Channel Islands
Camarillo, CA 9301205-2026
Skills
- Financial transactions
- Customer relationship management
- Account management
- Customer service
- Sales proficiency
- New customer acquisition
- Retention strategies
- Financial product education
- Customer engagement strategies
- CRM software proficiency
- Team collaboration
- Follow-up
- Conflict resolution
- Negotiation tactics
- Effective communication
- Communication
Timeline
Associate Banker
JPMorgan Chase
10.2024 - Current
Brand Ambassador
Land Rover
01.2023 - 10.2024
Sales Associate
Nordstrom
09.2022 - 01.2023
Customer Service Representative
Target
09.2021 - 09.2022
Bachelor of Arts - Psychology
CSU Channel Islands