Victor Delgado
Athens,GA
Summary
Dynamic professional with extensive experience at JP Morgan Chase, excelling in customer service and cash handling. Proven track record of exceeding sales goals and fostering relationships. Bilingual communicator skilled in financial transactions and problem-solving, dedicated to enhancing client satisfaction and driving business growth. Recognized for outstanding contributions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Associate Banker
JP Morgan Chase
05.2024 - Current
- Assisted with various account openings translating from english to spanish
- Completed training for account openings
- Made multiple connections and brought multiple opportunities to the firm
- Educated customers about different types of banking services available at the branch.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Responded and assisted customers with account inquiries and updates.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Barista, Barista Trainer
Starbucks, Hamilton mill
06.2022 - 05.2024
- Won Partner of the Quarter.
- Got recognized as the fastest barista in the district.
- I did multiple coffee tastings with the manager and the regional manager.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained records of all financial transactions for audit purposes.
Shift Lead & Social Media Manager
Pearl's Tea, Hamilton mill
12.2021 - 06.2022
- Created multiple drinks for the holidays and the regular menu.
- Created multiple posts and advertising posts.
- Handled cash register transactions accurately while providing excellent customer service.
Team leader, server and social media manager
Latin Flavor
Atlanta, USA
10.2019 - 06.2021
- Served many tables while being the only server for long periods of time
- Created more than 100 campaigns to spread awareness about the company's services and increase the reach of organic content in Atlanta
- Worked in the cooking department as an intern
Digital marketing and Sales intern
IronFlex World Inc
Miami, USA
06.2020 - 10.2020
- Created and translated 12 advertising campaigns to spread awareness about the company's services and increase the reach of organic content in the United States
- Collaborated with the Graphing Design team to create content in English and Spanish for all social media platforms to reach 3000+ followers on the main account and 200+ on English account
Education
Finance
University of North Georgia
Skills
- Customer service
- Cash handling
- Financial transactions
- Sales techniques
- Bilingual communication
- Relationship building
- Problem solving
- Team collaboration
- Fast learner
- Social media management
- Team player
- Multitasking Abilities
- Money management
- Financial services
- Teller operations
- Account balancing
- Problem-solving
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Associate Banker
JP Morgan Chase
05.2024 - Current
Barista, Barista Trainer
Starbucks, Hamilton mill
06.2022 - 05.2024
Shift Lead & Social Media Manager
Pearl's Tea, Hamilton mill
12.2021 - 06.2022
Digital marketing and Sales intern
IronFlex World Inc
06.2020 - 10.2020
Team leader, server and social media manager
Latin Flavor
10.2019 - 06.2021
Finance
University of North Georgia
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