Pedro Barrios Diaz

• Conducted customer account maintenance and transaction processing efficiently.
• Assisted clients with inquiries regarding banking products and services.
• Supported team in achieving daily operational goals and performance metrics.
• Managed cash handling, ensuring accuracy during daily reconciliations.
• Educated customers on digital banking tools to enhance user experience.
• Strengthened client relationships through consistent communication and personalized attention to individual needs.
• Balanced teller drawers and ATM cash.
• Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
• Opened, closed, and updated accounts for customers.
• Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
• Maintained friendly and professional customer interactions.
• Referred customers to other banking departments for specialized services.
• Executed wire transfers, stop payments and account transfers.

• Assisted in marketing strategies designed to increase revenue.
• Maintained a clean work environment free from hazards.
• Maintained a professional demeanor at all times.

- During the time I worked at Exotic King smoke shop, I successfully fulfilled the role of managing inventory, maintaining cleanliness and overseeing plenty of the store's management such as money deposits, reports, products organization and inventory. Moreover my main goal was to efficiently resolve any customers issue and ensure their satisfaction in the location in order to achieve financial success.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.

- I worked at this location for a couple of months, only a day a week. My job was to make sure the store was running accordingly, guaranteeing smooth operations and financial success.

• Greeted customers with a friendly attitude and provided assistance as needed.
• Verified customer identification for restricted items, such as alcohol or cigarettes.
• Stocked shelves with merchandise, rotated products, and removed expired items from the shelves.
• Operated cash register to process payments from customers.

- While working here I learned how to deal with sums of money in a business, store products and to attend customers and ensure their satisfaction. I only worked here for a short amount of time as the goal was to learn, then I was assigned to a different work field because I was prepared for it.

• Assisted researchers with developing presentations summarizing their findings.
• Created reports detailing the progress of ongoing research projects.
• Prepared laboratory equipment and instrumentation required for tests, research, process or quality control.
• Collected, labeled and stored lab samples according to laboratory specifications.

- During my first College year, I volunteered to work at an University of Louisville Hospital lab for one week, to learn what the job environment was like and the day to day of working in a lab. My job was to assist and learn from a researcher how to study and analyze feces samples from patients. Then, we would write results and report them.

• Translated verbal and written communications from English to Spanish and vice versa.
• Facilitated communication for people with limited language proficiency.
• Mediated conversations for one-on-one and group discussions.

- Soon after completing High School, I volunteer as a translator to ESL High School, it was the first high school I assisted in order to learn English a couple years prior. During my time here I learned to professionally translate in a day to day base from English to Spanish and vice versa, I assisted young students from Freshman year to Senior year and their teachers in order to facilitate communication and achieve a smooth class development. I volunteered only for a couple weeks until College semester began.