Husnia Hessari
Longmont,CO
Summary
Resourceful Associate Banker with strong customer service and financial transaction management skills developed in high-volume banking environment. Achieved ‘exceeds expectations’ ratings through effective cash handling, precise transaction processing, and high-quality client interactions. Focused on leveraging financial acumen and interpersonal strengths to drive customer satisfaction and operational excellence in new field.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Associate Banker
BMO
Longmont, Colorado
11.2025 - Current
- Assisted customers with account inquiries and transactions, contributing to high satisfaction and retention.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients' needs and concerns.
- Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
- Explained BMO banking products, services, and digital tools to branch clients.
- Educated clients on digital banking tools, improving their confidence and engagement with online services.
- Resolved client inquiries regarding accounts, cards, and payment issues.
- Reviewed client information for know-your-customer compliance and documentation accuracy.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Balanced cash drawers and ATM funds daily to ensure accuracy in financial reporting.
- Collaborated with team members to maintain branch operations and uphold quality standards.
- Supported sales initiatives by promoting bank products tailored to customer needs.
- Trained new employees on company policies and procedures.
- Established strong relationships with customers, fostering loyalty and repeat business.
Bank Teller
Wells Fargo
09.2024 - 10.2025
- Processed customer transactions efficiently, ensuring accuracy in deposits and withdrawals.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on banking products and services, enhancing their financial literacy.
- Maintained cash drawer integrity through regular balancing and reconciliation practices.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Utilized bank software systems for transaction processing and record-keeping tasks.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Educated customers on use of banking website and mobile apps.
- Guided customers in navigating banking website and mobile apps for better service access.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Shared best practices with colleagues, improving efficiency in teller line and reducing customer wait times.
- Proactively engaged with customers to identify financial needs, consistently exceeding personal sales goals.
Sales Associate
Sam’s Club
05.2024 - 09.2024
- Assisted customers with product selection and inquiries, resulting in enhanced shopping experiences.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to exceed sales targets, contributing to overall store performance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Built relationships with customers, fostering loyalty and encouraging repeat business.
- Processed customer returns according to store policy, exchanges and refunds in accordance with store policy.
- Assisted customers in finding specific products throughout the store and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Enhanced team productivity by fostering a positive work environment.
Education
Bachelor of Arts -
University of Colorado At Boulder
Boulder, CO 05.2022 - 05.2026
High School Diploma -
Silver Creek High School
Longmont, COSkills
- Customer service
- Sales proficiency
- Bank sales
- Cross-selling
- Client outreach
- Customer retention
- Sales strategy development
- Meeting sales goals
- Teller experience
- Account updating
- Account closure
- Money transfers
- Cash handling
- Cash management
- Branch operations
- Branch procedures
- Currency exchanges
- Banking regulations
- Compliance monitoring
- Due diligence
- Know your customer
- Dual control vaults
- Audit procedures
- Educating clients
- Customer relationships
- Promoting products
- Service marketing
- Team collaboration
- Relationship building
- Customer service orientation
- Budgeting techniques
- Promoting products
Icon
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Languages
- Farsi
- English
Timeline
Associate Banker
BMO
11.2025 - Current
Bank Teller
Wells Fargo
09.2024 - 10.2025
Sales Associate
Sam’s Club
05.2024 - 09.2024
Bachelor of Arts -
University of Colorado At Boulder
05.2022 - 05.2026
High School Diploma -
Silver Creek High School