Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denise Gutierrez

Denise Gutierrez

Los Angeles,CA

Summary

Experienced professional banker with a strong background in financial services, relationship management, and customer satisfaction. Collaborative and results-oriented, with the ability to adapt to changing needs. Skilled in client interactions, transaction processing, and ensuring compliance with financial regulations. Recognized for reliability, a results-driven mindset, and expertise in banking operations and customer service.

Overview

12
12
years of professional experience

Work History

Associate Banker

JPMorgan Chase
11.2022 - Current
  • Strengthened client relationships through consistent communication and personalized attention to individual needs.
  • Provided advice on different bank products and financial options.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
  • Mentored new associates on bank policies, product offerings, sales techniques, customer service standards ensuring smooth integration into the team environment.
  • Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
  • Facilitated seamless account openings, closings, transfers, and updates for a diverse clientele base.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
  • Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
  • Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
  • Participated in ongoing professional development opportunities to enhance knowledge of industry trends, regulations, products, and services.

Teller

JPMorgan Chase
07.2019 - 09.2022
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Assisted in the implementation of new operational procedures aimed at improving workflow efficiency within the teller line area of the branch.
  • Contributed to the achievement of branch sales goals through active participation in cross-selling initiatives and promotions.
  • Upheld security protocols by promptly identifying fraudulent activities and reporting suspicious transactions to management.
  • Provided exceptional customer service during high-traffic periods, effectively managing long lines while maintaining accuracy and professionalism.
  • Resolved customer complaints professionally, demonstrating empathy while working towards effective solutions.
  • Collaborated with team members for successful branch audits, adhering to all regulatory requirements and internal controls.
  • Assisted with training new tellers, providing guidance for best practices in transaction handling and customer service.
  • Maintained strict compliance with anti-money laundering policies, conducting necessary due diligence checks on large transactions as required.
  • Achieved teller efficiency by managing time effectively, prioritizing tasks appropriately, and staying organized throughout the workday.
  • Consistently met or exceeded individual performance metrics set forth by management, contributing positively to overall branch success.
  • Promoted digital banking solutions to customers, driving increased adoption of online and mobile banking platforms.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Barista

Starbucks
01.2016 - 04.2017
  • In charge of preparing store for opening shift
  • Greeting/Helping customers
  • Receive and Take Orders
  • Create/Make Hot or Iced Beverages to Customer’s Favor in under 3 mins
  • Money Handling
  • Maintain clean orderly checkout areas and customer sit down lobby area
  • Proactively improved our wait time by 43%
  • Kept track of inventory and placing new orders for the store’s upkeep
  • Count sales at end of shift and close cash drawer.

Internship/Volunteer

Congresswoman Karen Bass 37th District
09.2012 - 05.2014
  • Assist with community outreach efforts- called constituents in the district regarding events
  • Assist office staff with constituent volunteer- registered volunteers for events in community.

Education

Bachelors Of Psychology - Psychology

University of Arizona Global Campus

General Education -

EL CAMINO COLLEGE

High School Diploma -

NEW DESIGN CHARTER SCHOOL
06.2014

Skills

  • Self-motivated nature
  • Customer Service
  • Cash Management
  • Due diligence
  • Professional Demeanor
  • Risk management policies
  • Educating clients
  • Developing customer relationships
  • Customer Service-Oriented
  • Relationship Building
  • Cash Handling
  • Audit Support
  • Know Your Customer
  • Creative Thinking
  • Friendly Service
  • Welcoming Demeanor
  • Follow-up skills
  • ATM balancing

Languages

Spanish
Native or Bilingual

Timeline

Associate Banker

JPMorgan Chase
11.2022 - Current

Teller

JPMorgan Chase
07.2019 - 09.2022

Barista

Starbucks
01.2016 - 04.2017

Internship/Volunteer

Congresswoman Karen Bass 37th District
09.2012 - 05.2014

General Education -

EL CAMINO COLLEGE

High School Diploma -

NEW DESIGN CHARTER SCHOOL

Bachelors Of Psychology - Psychology

University of Arizona Global Campus

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Denise Gutierrez