Patricia Schroble

• Boosted branch revenue with diligent cross-selling of various banking products and services.
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
• Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
• Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
• Improved referral rates from satisfied clients by building strong relationships based on trust transparency.
• Counted, verified and handled bank deposits and armored car transactions.
• Educated customers on online banking and mobile banking applications.
• Established rapport with new clients to increase satisfaction and loyalty.

Exceeded sales targets through upselling and cross-selling of products and services.

• Improved client retention rates by delivering outstanding service through timely communication and issue resolution.
• Responded to customer requests for products, services, and company information.